Head of Transformation, Markets Operations

Reporting to the Group Head of Markets Operations, the role will lead the transformation agenda for Markets Operations, driving strategic change initiatives that enhance operational efficiency, scalability, and resilience. The role will partner with business heads, COOs and Head of Operations across Markets to shape and deliver the Target Operating Model, to identify and implement automation strategies, and ensure alignment with the overall business objectives of Markets.

Target Operating Model Design:

• Together with the Group Head of Markets Operations, lead of designing and implementing the target operating model for Market Operations, seeking input from key stakeholders including Head of Businesses, COOs in the business lines and Head of Operations from across Markets.
• Develop end to end RACI to determine governance for making key decisions that affect operations processes for the Markets division.
• Working with Head of Operations and Heads of Operations Excellence/Change, lead design of future state service model, including defining touch points for customers, outlining service standards and escalation processes.
• Working with Group Head of Markets Operations and respective Heads of Operations across Markets to design location strategy for Markets Operations, taking into account feasibility of hiring, scaling the function in each location and meeting needs of the businesses and customers.
• Define key skillsets needed for each Operations team, lead on conducting skills assessments and review training needs for the function as a whole.

Strategic Planning:

• Define the transformation roadmap for Markets Operations, partnering with stakeholders to identify priorities, timelines, key improvements to processes, tooling and cost efficiency opportunities.
• Collaborate with senior leadership across business Operations, Product, Risk, Technology, and COO teams.
• Ensure cohesive plans across all changes teams, bringing together teams from across Markets to a unified vision and change agenda.
• Development of investment business cases including clear and trackable benefits and competitive  cost to achieve.
• Partner with technology to create and move towards a future state Operations technology blueprint.
• Champion Markets Operations change agenda, building the business case to gain support and investment.

Process Automation:

• Lead the analysis of complex operational processes and workflows to determine automation opportunities.
• Drive adoption of new technology and process redesign to support growth and to balance with cost commitments.
• Lead automation and digitisation initiatives to streamline workflows and reduce operational risk.
• Utilise AI to drive automation, improve service response times, reduce duplication and increase customer satisfaction.

Programme Execution:

• Determine critical path for successful project delivery and actively manage dependencies to drive projects.
• Develop OKRs and provide reporting updates on progress against projects to internal forums up to and including executive committee, boards and externally such as regulators.
• Act as point of escalation for change teams and project managers.
• Oversee PMO activities, ensuring robust governance, budgeting, forecasting, tracking cost, timely delivery and benefits of transformation projects.

• Proven track record in large-scale transformation within financial markets operations or clearing services, driving strategic target operating model change end to end.
• Strong understanding of FMI operations or global markets and banking operations.
• Experienced with change risk management techniques and change management frameworks.
• Expertise in process automation technologies, process redesign and manual process elimination.
• Excellent stakeholder management, governance and communication skills.
• Analytical mindset with ability to deep dive on detail.
• Financial management skillsets in a transformation including capex and opex
• Desired professional qualifications such as: Prince II, PMP, Agile, Lean Six Sigma

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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