What You’ll Do
Your key accountabilities will include:
- Lead labour planning and forecasting, ensuring the right resources are in place to deliver service, sales, and operational efficiency across stores.
- Define and embed best‑in‑class labour management frameworks, including budgeting, deployment, and long‑term capacity planning.
- Build and influence cross‑functional relationships to ensure labour plans reflect business priorities and changes across the organisation.
- Lead continuous improvement initiatives across the store estate, identifying opportunities to enhance efficiency and strengthen the operating model.
- Partner with Technology and stakeholders to shape the future labour management roadmap and embed a sustainable CI culture.
Who You Will Be
Your skills and experience will include:
- A strong leader with experience managing complex retail operations and labour planning at scale.
- Commercially and analytically strong, with expertise in financial modelling, workforce planning, and performance measurement.
- Highly effective in stakeholder management, able to influence across senior leaders and cross‑functional teams.
- Deep understanding of retail operations, with the ability to translate insight into practical, scalable solutions.
- Organised, strategic, and forward‑thinking, with a passion for driving continuous improvement and operational excellence.
What you will bring
- Proven expertise in labour planning, workforce modelling, and operational performance within a retail environment.
- Strong analytical capability, including financial modelling, work measurement, and data‑driven decision making.
- Experience leading continuous improvement or transformation initiatives at scale.
- Ability to influence and align senior stakeholders across multiple business functions.
- A strategic, commercially focused mindset with a drive to improve efficiency and customer outcomes.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
· 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
· Competitive holiday allowance with the option to buy more
· Discretionary bonus schemes linked to your performance and ours
· Strong pension and life assurance to help plan for the future
· Tailored induction and training to support your development from day one
· Exclusive perks and savings through our M&S Choices portal
· Market-leading family policies, including parental, adoption and neonatal leave
· 24/7 wellbeing support, including virtual GP access and mental health services
· One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Marks and Spencer London, England Office
Waterside House, 35 North Wharf Rd, London, United Kingdom, W2 1NW
