dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
We’re now hiring a Head of Proposition Development — a strategic, commercially minded leader who will drive our next horizon of growth. As the retail and CPG landscape continues to evolve rapidly, we’re shaping the next generation of propositions that will define how our clients grow.
About the Role
As Head of Proposition Development, you will lead the organisation’s proposition design capability. This role is critical in defining how dunnhumby innovates, scales and commercialises new ideas.
You will:
- Test and validate new business ideas, shaping early stage propositions that will fuel future growth.
- Develop and evolve existing propositions to accelerate performance across our priority areas.
- Recommend how dunnhumby’s scalable, modular platform should evolve to meet new strategic opportunities.
- Act as a bridge between commercial strategy and experience architecture, ensuring platform development aligns with dunnhumby’s unique business model.
Key Accountabilities
- Partner with senior leadership to deeply understand dunnhumby’s business model and the wider retail/CPG ecosystem.
- Identify, validate and size new commercial opportunities, leading the end to end proposition design process.
- Work cross functionally with internal experts—client teams, service design, product, technology, strategy, and analytics—to shape and test new propositions.
- Bring structure and clarity to ambiguous, early stage problems, creating actionable recommendations.
- Ensure platform design reflects the organisation’s strategic direction and the needs of new propositions.
About You
You will bring:
- Exceptional strategic and commercial acumen, with experience evaluating markets, sizing opportunities and assessing competitive landscapes—likely gained in strategy consulting or similar roles.
- Advanced problem structuring and problem solving skills, with experience working alongside senior executives on complex challenges.
- Retail/CPG sector expertise, ideally with knowledge of category management, personalisation or retail media.
- Experience in a platform oriented organisation, collaborating effectively with product and technology leaders.
- Comfort in fastmoving environments, unlocking teams and accelerating delivery.
- A challenger mindset, shaping long term thinking on data, software and services strategy.
- The ability to act as a thought partner to senior leaders including the CEO, global client leaders, CPO, CTO and Heads of Product & Platform.
The Opportunity
The retail and CPG sectors are evolving fast. With advanced AI capabilities, a modern, modular platform and global client demand, dunnhumby is uniquely positioned to create differentiated, high impact propositions.
This role offers the chance to:
- Improve and innovate our core propositions across category management, loyalty and personalisation.
- Convert our multiyear investment in technology and platform capabilities into new, scalable commercial products.
- Leverage rapidly developing AI and agentic technologies to create distinctive new value for clients.
- Lead the organisation in identifying, testing and landing new propositions that drive meaningful growth.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Top Skills
dunnhumby London, England Office
184 Shepherds Bush Road, Brook Green, London, United Kingdom, W6 7NL
