Head of Platform Product Operations, Drive

London, UK

Deliveroo Drive is our company’s hypergrowth fulfillment platform serving restaurants, grocers, and retailers across Roo’s key markets: UK, Italy, France, and the UAE. Deliveroo Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences.

On a typical day, you may run and refine experiments to improve operations, dive into data to explain performance at the lowest level of detail, synthesize insights from merchant partners, guide new product strategy, and build tools that allow teams to increase their work 10x. You will be responsible for working across the entire, international Drive surface as we grow and scale. You will report into the Director and GM of Drive in our Logistics organization.

• Lead high visibility, cross-functional projects that address Drive’s most unique and challenging questions

• Analyze complex data sets paired with partner team feedback to provide insights and recommendations to our leadership

• Steer the scaling and optimization of operations and quality across our new business verticals

• Execute product testing and roll-outs on the ground with merchant partners

• Synthesize merchant insights to ensure we’re proactively tracking against operational SLAs

• Collaborate with stakeholders across Deliveroo to align company-wide resources to refine platform capabilities

• You imagine, develop, and execute on workstreams from start to completion with little oversight

• You oscillate easily from strategic considerations to tactical execution

• You display extreme ownership across every workstream while ruthlessly prioritizing what will actually move the needle

• You maintain a careful balance between attention to detail and swift execution

• You operate comfortably in ambiguous environments while maintaining a strong bias for action

• You communicate precisely dependent on audience and level of detail necessary to share

• You collaborate effectively with cross-functional team members across the organization

• You represents the Deliveroo brand with humility and a customer-first mindset