Jobs at Deliveroo

Own the strategy and roadmap for payments fraud, promotions abuse, cash risk, and chargebacks across multiple markets. Analyze data, monitor commercial metrics, develop executive reporting, improve fraud detection and payment decisioning, and influence Product and Engineering roadmaps. Lead cross-functional initiatives with Finance, Payments, Data Science, Marketing, Fraud Operations, and external partners to optimize risk, customer experience, conversion, profitability, disputes, and compliance.

Manages end-to-end programmatic video and paid social campaigns, including platform activation, optimization, audience forecasting, ad trafficking, conversion tracking, A/B testing, brand lift studies, performance reporting, and post-campaign analysis. The role translates complex media metrics into actionable insights and collaborates with planning, creative, data science, marketing technology, platform, and agency stakeholders to achieve commercial goals.

Manage digital media strategy, activation, optimization, trafficking, testing, reporting, and performance analysis across programmatic video and paid social campaigns. The role uses DV360, Meta, TikTok, and CM360 to drive growth, measure conversions, forecast reach, and translate campaign data into actionable insights for internal teams, platform partners, and agencies.

Leads Deliveroo’s live delivery network execution across European markets and the Middle East. Owns real-time rider supply balance, issue resolution, incentive application, operational processes, and cross-market best practices. Manages and develops junior team members, coordinates with country operations and product teams, diagnoses network issues, and reports outcomes to senior stakeholders. Requires flexibility to provide oversight outside normal working hours.

Develop and execute global sourcing strategies for logistics, manufactured goods, apparel, equipment, and consumables. Lead competitive sourcing events, international supplier negotiations, contracting, supplier performance management, risk mitigation, and supply continuity initiatives. The role requires expertise in TCO modeling, landed costs, spend analytics, ethical sourcing, and stakeholder alignment across regional and cross-brand teams.

Manage and grow relationships with commuter-belt restaurant partners through face-to-face and remote consultation. Use data to optimise sales, negotiate and renew contracts, resolve operational issues with internal teams, and act as local market expert across assigned territories.

Lead technical direction for complex, high-scale full-stack systems serving a global marketplace. Responsibilities include reviewing architecture, designing scalable solutions, managing technical roadmaps and delivery risks, mentoring engineers, aligning teams on ambiguous challenges, and supporting recruitment. The role requires experience building and operating web applications at scale, working with multiple programming languages, managing relational and NoSQL databases, and influencing strategic engineering decisions.

Manage and grow relationships with restaurant partners across the Commuter Belt South region. Use data to optimise partners' online performance, negotiate and renew contracts, resolve operational issues with internal teams, and act as Deliveroo's local market expert through regular face-to-face and remote consultations.

Lead and grow a team of data scientists focused on merchant acquisition, onboarding, order management, retention and self-serve tools. Define analytical direction, prioritise high-impact problems, drive experimentation, causal inference and applied ML work, partner with Product/Engineering/Commercial stakeholders, and translate analyses into product, operational and commercial decisions.

Lead execution and scaling of global compensation frameworks, manage compensation review cycles, perform multi-region market pricing and benchmarking, support salary and equity/LTI programs, audit and improve compensation data and tooling, and partner cross-functionally to ensure consistent total rewards delivery.

Lead and grow a multi-disciplinary engineering team (Backend, iOS, Android, Web), set technical and product strategy, mentor engineers, scale engineering practices, participate in code reviews and design, and collaborate across Product, Design, and Operations to deliver high-impact projects.

Lead Commercial Enablement across 37 EMEA markets, building L&D and incentive programs for Merchant Sales, Account Management, and Support. Design scalable operating models, drive incentive governance and payouts, partner with commercial and People/L&D teams, and measure improvements in productivity and merchant outcomes.

Own end-to-end execution and strategic design of partner lifecycle and ad-hoc email/WhatsApp campaigns. Build SQL audiences, AMPscript/Liquid personalisation and HTML templates in Salesforce Marketing Cloud. Track campaign performance, iterate on segmentation, messaging and cadence, and partner with Commercial, Content and Data stakeholders.

Design, build and maintain clean, tested analytics datasets and SQL transformations for Snowflake/MPP warehouses; collaborate with product and data science teams; model data for BI consumption; optimise and expand Looker usage and data products for ~1500 users.

Build and operate GenAI production infrastructure for open-weight LLMs and VLMs: real-time GPU serving, high-throughput batch inference, fine-tuning, autoscaling, backend services, observability, and platform surfaces enabling teams to ship GenAI products.

Build and scale Deliveroo's Android rendering layer for a server-driven UI platform. Design and implement client and backend systems (Kotlin, Golang, Protobuf), lead architecture and code reviews, own large initiatives and migrations, collaborate with iOS/Web/product/design teams, and mentor engineers while driving platform reliability and performance.

Build and operate production GenAI infrastructure for open-weight LLMs and VLMs: real-time GPU serving, high-throughput batch inference, fine-tuning, autoscaling GPUs, backend services, observability, cost/latency optimization, and platform surfaces (LLM/Agent Gateways, evals, guardrails).

Lead Deliveroo's global creative vision and a multidisciplinary team to deliver brand campaigns, product launches, and digital content. Define strategy, mentor nine creatives (three direct reports), ensure creative excellence across touchpoints, embed AI-enabled workflows and tools, and optimise delivery with cross-functional partners to drive measurable business impact.

Coordinate and optimise courier logistics and 3PL performance across markets, manage inbound/outbound gear flows and stock movements, support courier onboarding and e-commerce order flows (Shopify/WooCommerce), maintain SOPs and process documentation, troubleshoot operational issues, and collaborate cross-functionally to support market integrations.

Lead global rider compliance programmes across markets, partnering with Product, Data Science, Policy and Legal to design, deliver and audit cross-functional initiatives, mitigate compliance risk, support go-to-market feature rollouts, and drive executive governance and data-led strategy.