Teams at Deliveroo

Leads the design, scaling, and optimisation of physical rider onboarding hubs across the UK and Ireland. Responsibilities include developing operational roadmaps, managing field onboarding sessions, addressing rider supply constraints, coordinating seasonal campaigns, forecasting demand, and partnering with Product, Rider Support, and Onboarding teams. The role requires extensive travel, independent field work, stakeholder management, and operational experience in technology, startups, food delivery logistics, or as a delivery rider.

Own the Core People Technology product area, prioritizing Workday and HR platform work across payroll, leave, employment status, right-to-work, and compliance. Translate ambiguous stakeholder requests into structured requirements, partner with analysts and engineers on delivery, establish intake and operating processes, communicate trade-offs, and escalate statutory or audit risks. Use AI tools responsibly to structure requirements while maintaining human judgment for sensitive employment and pay-related decisions.

Provides written support to riders across multiple markets, resolving complex payment and account issues within service-level agreements. Handles escalated cases, analyzes case data in spreadsheets, identifies trends and root causes, and recommends process and workflow improvements. Collaborates with cross-functional teams on high-risk cases and supports service excellence in a fast-paced, rotational environment including weekends and Bank Holidays.