Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Head of Marketing
Private Clients division, UK&I Retail
Role Purpose
Lead the marketing strategy for the newly formed Private Clients division, driving collaboration and cross-sales across insurance, mortgages & financial planning, rural, and private office business lines in the UK and overseas. Create and embed a customercentric, insight-led strategy that delivers sustainable growth, leverages the Howden brand, digital and technology, and positions Howden as the trusted partner for highvalue clients. Champion cross-functional collaboration, client experience, and innovation to unlock new commercial opportunities.
Key Responsibilities
Strategic Leadership & Growth
• Build upon the existing Private Clients proposition, paving the way for strategic growth.
• Develop and implement a multi-channel marketing strategy aligned to Howden’s growth ambitions, client trust agenda, and Private Clients vision.
• Drive cross-sales and collaboration campaigns across business lines, working closely with divisional leads and stakeholders.
• Identify and execute market opportunities to reach new segments, grow share of wallet, and enhance client lifetime value.
• Lead the integration and positioning of acquired businesses within Private Clients, ensuring, proposition alignment, brand and experience consistency.
Client Experience & Insight
• Embed a market-leading, seamless-led client experience and contact strategy
across the division, using deep customer insight, data, and technology to improve retention, cross-sell, and advocacy.
• Design and govern end-to-end client journeys, identifying friction points and
driving continuous improvement, growth and product penetration. Digital, Data & AI Enablement
• Work with the digital COE and champion the use of multi channel campaigns
leveraging digital tools, data, AI, and generative AI to enhance marketing effectiveness, client experience, and reporting.
• Champion innovation and test-and-learn approaches to improve outcomes at scale.
• Develop cross-divisional measurement tools, analytics, and reporting to track marketing efficiency, impact and ROI
Collaboration & Stakeholder Influence
• Act as a trusted advisor to senior stakeholders, influencing priorities and investment decisions through commercially focused insight.
• Foster a collaborative, client-centric culture across business lines, embedding experienced thinking into ways of working and governance.
• Work closely with Retail marketing leadership and partner with Group brand, marketing, digital, sponsorship and communication teams to deliver Retail wide and group-led initiatives ensuring alignment.
People Leadership
• Lead, manage, and motivate the divisional marketing team, driving performance, engagement, and continuous development.
• Empower team members through recruitment, professional qualifications, and learning opportunities.
• Champion diversity, inclusion, and sustainability in all aspects of team and
client engagement.
Capability Requirements
• Significant experience in strategic marketing and growth roles within complex, multi-line organisations (ideally financial services/insurance).
• Proven track record of delivering multi-channel marketing strategies and campaigns that drive growth, retention, and measurable ROI.
• Strong digital and data fluency; able to leverage technology to enhance insight, segmentation, and client experience.
• Experience leading end-to-end client journey design to drive growth and retention.
• Experience of marketing to HNW /UHNW audience segments is desirable.
• Budget management and governance experience.
• Experience of managing and developing high performing marketing teams.
• Highly collaborative, with the ability to influence senior stakeholders and drive
cross-functional alignment.
• Excellent communication, storytelling, and stakeholder management skills.
• Bachelor’s or Master’s degree in Marketing, Business, or related discipline;
relevant professional qualifications preferred.
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
