dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
Head of Internal Communications
We’re looking for a strategic and inspiring Head of Internal Communications to lead our global colleague communications agenda and ensure colleagues feel informed, connected and confident about our business and culture.
This role is central to building clarity, alignment and engagement across the organisation — translating complex ideas into simple, human storytelling that strengthens understanding, trust and advocacy.
What the role will own
- Lead the global internal communications strategy aligned to dunnhumby’s vision, brand narrative and long term ambitions.
- Shape a clear, consistent narrative about strategy, priorities and transformation across all teams and Missions.
- Act as a trusted adviser to the Executive team, balancing business priorities with colleague expectations.
- Oversee governance and editorial standards for internal channels, ensuring clarity and a calm, human tone of voice.
- Strengthen leadership visibility by shaping impactful communication moments and enabling two way dialogue.
- Lead global colleague events that inspire, inform and reinforce strategic priorities.
- Manage communications around transformation, change and sensitive issues with clarity and confidence.
- Build a strong partnership with Tesco Group Internal Communications.
- Establish structured listening mechanisms — insights, feedback loops, sentiment tracking and colleague panels.
- Champion AI enabled communications to improve productivity, personalisation and measurement.
- Manage the internal communications budget and reporting.
Key activities
- Help colleagues understand the changing world of retail, AI and customer behaviour — and what it means for dunnhumby.
- Strengthen the link between internal and external communications.
- Maintain a disciplined communication rhythm across Teams, email and the internal intranet.
- Diagnose alignment gaps and intervene with clear narrative structure.
- Use data led insights to track engagement and effectiveness and use that to influence strategy.
- Provide calm, trusted communication during incidents or high pressure moments.
What we’re looking for
Experience
- Demonstrated experience leading internal communications in a global, complex or fastmoving organisation.
- Ability to translate strategy, transformation and technical topics into simple, human communication.
- Strong editorial judgement and expertise in writing, storytelling and message shaping.
- Experience partnering with senior executives and managing sensitive communication.
- Leadership experience, including developing teams and building capability.
- Confidence working in dynamic, fast changing environments.
- Exposure to AI tools, digital communication platforms and data driven measurement.
Leadership style
- Brings warmth, confidence and humility.
- Advocates a people first approach that strengthens engagement and connection.
- Builds trust quickly, particularly with senior leaders and teams navigating change.
- Drives clarity, alignment and momentum across diverse stakeholder groups.
- Demonstrates curiosity, accountability and resilience in every interaction
The challenge & opportunity
This is a pivotal role for dunnhumby, requiring someone who can:
- Balance leader intent with colleague reality.
- Build trust during change.
- Influence multiple layers of communication across global Missions.
- Tailor communications for diverse cultural contexts and time zones.
- Maintain clarity and calm in high stakes environments.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Top Skills
dunnhumby London, England Office
184 Shepherds Bush Road, Brook Green, London, United Kingdom, W6 7NL
