Head of Insurance Services

Job Title

Job Description Summary

Job Description

Role Purpose

The Partner/Head of Cushman & Wakefield Insurance Services will lead the Insurance Services Team and  ensure that a professional Property Insurance Service is provided to both internal and external clients by the Insurance Services Team.

The Head is required to observe and comply with the policies and procedures contained in the Company's compliance manual and as set out in any notices issued to the Head from time to time by the Company's Compliance officer, which are necessitated by the Company's regulation by the Financial Conduct Authority. As the Head will be an FCA Approved Person, the Head is required to discharge their obligations as required under the regulatory system.

Key Responsibilities

The Head has management responsibility for the Insurance Services Team and responsibility for the insurance related revenue budget.

• The Head will also have specific job cost budgeting and will ensure billing to clients and insurers.

• The main Departmental cost budget remains the responsibility of the Head’s Line Manager and will be agreed in conjunction with the Head.

• The Head will mandated to authorise for payments via the Bank of America “Cashpro” system to Suppliers and Clients, in accordance with C & W’s standard arrangements

• The Head will be required to deal with all Clients and Insurers with no maximum value as regards placing of insurance or dealing with claims.

• The Head will be responsible for deciding whether or not to accept any type of appointment.

• The Head will need to be commercially minded to ensure added value insurance products are available to meet the market place demand from Clients and must have the ability to complete competitively in the market place.

• The Head will be required to ensure that the Insurance Companies used are able to deliver the appropriate service and comply with the required Credit Rating requirements

• The Head will be required to build and maintain relationships with Surveyors, Client Managers, as well as Insurance Industry contacts.

• The Head in conjunction with C & W’s Compliance Officer will ensure that the relevant regular Financial Submissions to FCA are completed on time in accordance with the FCA requirements

• The Director will need to ensure that all insurance is placed at the appropriate time and renewals are issued in accordance with FCA guidelines.

• Implementing and running initiatives to improve staff engagement from annual TLC staff engagement survey in conjunction with the Head of Customer Experience

Qualifications

• Strong command of both spoken and written English (mandatory).

• Associate/Fellow of Chartered Insurance Institute (desirable).

Knowledge & Experience:

• 15 years + experience in operational role

• Detailed knowledge of commercial property insurance

• Negotiating & line management skills

• Demonstrable teamwork experience - needs to have a strong sense of responsibility for the success of the team.

• Ability to demonstrate experience in a range of communications media both internally and externally focused.

• Knowledge of FCA compliance requirements

Skills & Personal Qualities

• Excellent communication skills are a “must”, as you will be dealing with Insurers, Loss Adjusters,  internal and external clients on a regular basis.

• Calm, diplomatic, and professional approach to work and colleagues

• the Partner/Head must not have (or must report) any convictions, not be subject to disciplinary action by regulators, not be subject to civil cases or prior disqualifications

• Strong Microsoft Office Suite, with exceptional Word and PowerPoint formatting skills and Excel numeracy and formula understanding.

• Excellent presentation and influencing skills.

• Keen attention to detail, with a focus on understanding client requirements.

• Meticulous, patient and persevering.

• Ability to communicate at different levels of the organisation.

• Strong time management, planning and organisational skills.

• Focused, self-motivated and results oriented.

• Proactive nature with an ability to show initiative.

• Capable of managing and working with diverse teams across multiple disciplines.

• Driven by goals and achievement of excellence.

• Flexible approach, with the ability to adapt their style to complement the team requirements.

• Constantly portray a professional image to Insurers,  internal and external Clients and Consultants in person and in all communications. 

• Promote and foster a strong, ethical, friendly, and efficient team culture and working environment.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.