Head of Events & Exhibits EMEA

Job Title:     Head of Customer Engagement Events & Exhibits, EMEA 

Location:     London, Dordrecht or Heidelberg 

Application Deadline: 21st May 2026

Purpose of the Role   

The Head of Customer Engagement Events & Exhibits, EMEA is responsible for increasing customer loyalty and retention amongst librarians, authors and researchers in institutional markets by organising excellent, fit-for-purpose events and exhibits and overseeing the executing, planning and budgeting of B2B and B2C Exhibits in the region. This in partnership with our internal stakeholders including Sales teams, Research Marketing teams and Editorial teams will develop and implement events and exhibits utilising internal and external resources. The Head of Customer Engagement Events & Exhibits EMEA ensures the branding and professional profile of Springer Nature in all institutional markets in events, exhibits and partnership settings and is the point of contact for our stakeholders in EMEA. Head of Customer Engagement Events & Exhibits EMEA will head the EMEA Events & Exhibits teams and support and guide the (Sr)Events & Exhibits manager(s) in the region. 

Responsibilities 

The Head of Customer Engagement Events & Exhibits EMEA 

• Plans, organise, executes and oversees annual program of institutional customer events in the region. 

• Provides strategic marketing input and market research support to new event development initiatives and understands and monitors new opportunities, trends, and competition in the scientific B2B2C event marketplace, recommending action for opportunities. 

• Works collaboratively within Research Marketing teams as well as with Sales and Editorial teams to build brand awareness through development of engaging content to nurture leads, demonstrate value, and position Springer Nature as the industry thought leader. 

• Is responsible to track and maximise lead generation and ROI on all executed events and exhibits.  

• Co-creates content of institutional events including development of session topics, agenda setting, contact internal session leaders, set up session structure, prepare sessions, create final master deck, delivery meeting summary.  

• Coordinates internal and customer facing communication. 

• Monitors and reports on event budget, planning and results, leads, customer satisfaction, ROI related results and reports back to relevant stakeholders. 

• Manages EMEA events and exhibits staff 
   

Key Relationships 

• Customer Engagement department 

• Marketing Strategy, Marketing Planning, Marketing Operations, Marketing Data, Analytics & Technology, Content Marketing team 

• Regional Institutional Sales Teams 

• Publishing/Editorial teams 

• Institutional & Commercial B2B Customers 

• Researchers 

Experience, Skills & Qualifications 

Experience 

• Experienced working in an international matrixed marketing and sales environment. 

• Extensive International (live) event organisation experience

• Proven management skills of direct reports 

• Online and virtual meeting and event organisation 

• Marketing experience within the library/information service industry. 

• Proven planning, lead generation, project management and budgeting skills. 

Skills 

• Commercially minded with a strong drive for success. 

• Creative and self-sufficient. 

• Excellent and engaging communicator. 

• Deadline oriented and decisive problem solver. 

• Strong organisational and project management skills. 

• Financial awareness and tracking 

• Computer skills like: MS Office, G-Suite, Social Media, CRM 

Qualifications       

• College or university degree with a Marketing or Business focus. 

Skills associated with this role:

• SN-Action-Oriented
  SN-Agile Learning
  SN-Being Resilient
  SN-Builds Networks
  SN-Collaboration
  SN-Customer-Focused
  SN-Facilitation Skills
  SN-Marketing Performance & Automatization
  SN-Negotiation Skills
  SN-Project Management

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