Head of End User Computing

Management Level

D

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

Lead the end user computing team which is responsible for overseeing and managing all aspects of our organization's end-user technologies and services. As the Head of End User Computing, you will be in charge of driving the strategy, engineering, and operations for various technologies, including Unified Communications, Directory Services, Desktop Engineering, Messaging and Collaboration, Remote Desktop Technologies, Desktop Support, and Mobile Phone and End User Device Asset Management.

Core Duties/Responsibilities

• Develop the operating plan and associated budget for the end user computing engineering operations and cascade the goals and metrics to the team
• Oversee the development of the technical architecture & design for the entire desktop estate
• Lead the design, configuration, and deployment of desktop technologies in a distributed environment
• Ensure that software distribution, patch management and other service issues are resolved as per the SLAs and timelines
• Oversee the management and performance of the company’s unified communications and collaboration services; ensure availability, reliability, and security of the service
• Monitor the delivery of core contact centre & unified communications projects and their lifecycle management to ensure that it is as per the plans; managing deviations as required
• Ensure that incidents and service request with regard to desktop, messaging and communication services is resolved as per the SLAs
• Ensure that the built / configuration of the desktop is completed as per the business requirements
• Oversee the design and implementation of core identity and access management services to enable seamless authentication for end users
• Ensure high performance levels for service-related processes, and implementing improvement as required
• Infuse a sense of ownership & pride amongst team members to deliver high quality work outputs
• Institute a self-directed and high-performance culture in the team
• Build a strong talent pipeline through hiring, internal movements, succession planning, talent reviews etc.
• Enable a culture of continuous improvement and learning, by coaching team members and role-modelling self-development

Skills, Capabilities and Attributes

Essential

• Any technical graduation preferably in computer science
• Certification in Microsoft IT products and services portfolio
• Significant experience working with the IT Infrastructure management / IT operations team in an enterprise or SaaS product organization
• Service & Query management
• End user computing operations
• IT operations
• Requirement gathering and analysis
• Active directory and access management
• Cloud / Server operations management
• Collaboration
• Empathy
• Decision making
• Stakeholder communication
• Continuous Learning

Desirable

• Service management
• Profitability management
• Network operations management
• Efficiency improvement
• Leadership
• Influence

What We Offer

Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover.

Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.

Time Off – 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.

Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

Learning & Development – Investment in LinkedIn Learning for all colleagues. 

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.