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The Head of Customer is responsible for driving sales and market share results for Kraft Heinz's portfolio through the Woolworths account. This role involves setting strategic account plans, managing a team, improving forecast accuracy, and maintaining stakeholder relationships. Decision-making authority includes sales forecasting and investment management, while upholding company policies and values.
Job Description
This role has complete accountability for delivering the sales and market share results for Kraft Heinz portfolio through the Woolworths account. Working cross functionally you will create the account strategy and execute across all categories. You will lead, coach and develop a team of 5.
Key Responsibilities:
- Set medium to long term account plans in line with the businesses strategy, category drivers and market opportunity/insights
- Manage Woolworths accounts team in line with individual and category sales plan; achieve sales, profit, volume, share and NPD KPIs
- Work with team members of continuously improving forecast accuracy at category level and total trade spend management across the total Woolworths Supermarkets business.
- Manage stakeholders across the business and key customers including maximising the opportunities for account/category reviews and top-to-tops.
- Have total decision making responsibility for the Woolworths Account on all matters including sales forecasting, overall investment and relationship management.
- Perform assigned tasks in accordance with all Kraft Heinz Food Safety, Environmental, Health and Safety, and Ethical and Human Resources policies, programs and goals.
- Uphold the Kraft Heinz values and to work in a way that contributes to the company's vision
About you:
- Tertiary qualifications in business or related discipline
- Experienced in managing a complex customer portfolio in competitive categories
- FMCG account management background in innovation led categories
- Tier 1 training complemented by small company agility
- High degree of commercial and business acumen
- Analytical capability
- Proven ability to negotiate and build long term relationships
- Passion for sales
- Results-oriented attitude
- Drive to develop and progress within the business
About us:
- Hybrid Working - Flexibility around when and where you work.
- Pay for Performance - industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package.
- Parental Leave - paid parental leave for primary AND secondary caregivers.
- Leave Options - Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter.
- In House Training Programs
- Corporate Discount Programs & Novated Leasing - Utilize a range of discount programs (gym membership, health insurance, banking) depending on location.
#LI-DNI
Location(s)
Newmarket - Auckland
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
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