Head of Controls Business Partnering

Job summary

Responsible for the design, monitoring and reporting of Chaucer Group’s Control Universe ensuring it is aligned to the Risk Framework and reflects industry practice. Embed and cultivate a mature control culture throughout Chaucer, driving continuous improvement in the control environment.

Main duties

• Partner the first line control owners to ensure they have responsibility for their controls and foster a positive control culture to ensure control owners understand the link between risks and controls in their area.
• Enhance the Control Universe to ensure it reflects industry practice and continual alignment with Chaucer’s Risk Management Framework.
• Transition to a single Governance, Risk & Compliance (GRC) system, automating control function reporting.
• Manage the controls life cycle; from understanding the risk how it should be reduced or mitigated via a control. Understand the control impact on a specific risk instance, prioritise the response when a control objective is not met. Proactive new control development linked to emerging risk monitoring.
• Act as the key contact, co-ordinator and point of escalation for all control matters throughout Chaucer Group.
• Attend / lead meetings as required with relevant stakeholders.
• Deliver an effective programme of Controls Testing to support the Controls Framework, with testing minimum standards for the control design adequacy, operational effectiveness and an outcome assessment.
• Provision of control reporting to relevant Committees and stakeholder groups. The control reporting must clearly articulate the link to the risk and steps being taken by the business owner to mitigate any control issues.
• Maintain Chaucer Group’s Internal Control Policy, Control Framework and supporting procedures, according to industry standards and alignment with the Risk Management Framework.  
• Drive continuous improvements in the control environment and reduce inherent risk.
• Lead and develop the Control Business Partner Team responsible for the delivery of the Control Framework.
• Liaise with the Head of Quality & Technical Assurance for technology controls and test outcomes. 

Regulatory responsibilities

Support the CSL and CIC Board’s to maintain a corporate culture, policies and procedures that pay due regard to the interests of CSL / CIC customers and treats them fairly at all times.

Our requirements

Relevant experience

• Proven leadership of a team delivering a mature risk-based Control Framework.
• Track record of maintaining a Control Universe adhering to industry best practice e.g. COSO, ISO 31000.
• In depth knowledge of designing and delivering an effective control testing programme with reporting which clearly articulates the outcome to senior management.
• First-hand experience of working alongside control owners to operate their controls autonomously.
• Experience implementing control optimisation initiatives (e.g., automation, control libraries, RCSA enhancement).

Technical skills

• Analytic capabilities to review risks and design effective controls which may be either directive, preventative, detective or limiting.
• Active engagement with industry events to stay ahead of emerging best practices, including the use of AI to enhance control design and effectiveness.
• Foster a collaborative approach to work with stakeholders across the business and champion the effectiveness of the Control Framework.
• Understands the dependencies between manual and automated processes.
• Competence in data analytics to support control testing, continuous monitoring and visual led impactful reporting.
• Demonstrate a risk-based approach, avoiding unnecessary complexity and focusing on what truly matters.

Personal and leadership skills

• Embrace change and new technologies to enhance ways of working and reduce manual methods.
• Able to train and empower others.
• Can demonstrate a professional style that fully supports Chaucer’s values
• Ability to tailor reporting to the needs of different stakeholders, ensuring it tells the 'so what' story.
• Commercial and solution-oriented approach to identifying control gaps and emerging risks.
• Proactive approach to risk management, leveraging lessons learned from incidents and audits to drive improvement.
• Strong influencing skills to embed a risk-aware culture and promote ownership of controls by the first line.
• Proven communication skills and stakeholder management with Senior Leaders.

Board & Committee Memberships

None

ABOUT US

Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). 
A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.
We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.