Head of Client Product - Financial Institutions

Job Description
Head of Client Product - Financial Institutions
Location: EMEA Global ( Dublin, London or Luxembourg)
Department: GFS
Vacancy type: Permanent, Full time, Hybrid
The position
The Head of Client Product - Financial Institutions owns CSC's end-to-end client product strategy for financial institutions across EMEAglobally, covering banks and near-banks including trust, securitisations, aviation finance, insurance, pensions, and related structures. This role sets the segment's strategic architecture, pricing model contribution, and market-facing product positioning. You will translate market insight into product development, support complex mandates, and enable scalable, high-quality global delivery through a defined target operating model. Success requires deep segment expertise, strong stakeholder leadership, and a credible external voice with clients, intermediaries, and industry forums.
Your responsibilities

• Own the end-to-end client product segment strategy for Financial Institutions across EMEAglobally (banks and near-banks including trust, securitisations, aviation finance, insurance, pensions, and related structures)
• Define the segment's strategic architecture, including product positioning, value proposition, service scope, and go-to-market priorities
• Partner with commercial and finance stakeholders to contribute to CSC's pricing model for the segment, including value-based packaging and commercial guardrails
• Drive market insight and competitive intelligence to identify growth opportunities, client pain points, and emerging regulatory/operating trends
• Lead product development and enhancement initiatives, from concept to launch, ensuring readiness across sales, delivery, risk, and technology
• Provide senior support on complex mandates, proposals, and solution design, acting as accountable product owner and escalation point
• Ensure strong global client delivery by defining and governing the target operating model, including handoffs, controls, and service standards
• Build a sustainable relationship coverage structure with clear ownership across product, sales, and delivery stakeholders, enabling consistent client outcomes
• Represent CSC externally as a credible product voice through client meetings, industry engagement, and thought leadership contributions

Your profile

• Proven progressive experience in financial institutions servicing and/or product leadership (e.g., banking, fiduciary, structured finance, insurance, pensions, corporate services, asset servicing, or adjacent professional services)
• Strong working knowledge of banks and near-banks operating models and client expectations, including trust, securitisations, aviation finance, insurance, and pensions
• Proven ability to translate market insight into product strategy, service design, and commercial outcomes (growth, retention, margin discipline
• Experience supporting complex client mandates, including multi-jurisdictional structures and tailored operating requirements
• Demonstrated leadership across cross-functional stakeholders (sales, delivery, operations, technology, risk, legal, finance) with clear accountability and governance
• Strong executive communication skills, including the ability to present credibly to senior client stakeholders and internal leadership
• Fluency in English

Preferred Qualifications

• Experience operating across multiple EMEA jurisdictions globally including EMEA and collaborating with global teams to deliver standardized yet flexible solutions
• Familiarity with regulatory and operational considerations impacting financial institutions servicing (e.g., outsourcing expectations, AML/KYC, reporting, governance models)
• Experience designing or governing target operating models, service controls, and scalable coverage structures

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.