Head of Client Operations

Your Location 

London/Bangalore/Poland 

Your team 

Client Operations is a senior leadership role within Operations, reporting to the Operations Director. It brings together Corporate Actions, Stock Transfers, Payments & Credit Operations, Transaction Reporting and Process Monitoring under a single structure. The teams that make sure client assets, transactions and holdings are processed accurately, on time and in line with regulatory requirements across every market we operate in. 

This is a function at the heart of operational resilience. It moves real money, handles time-critical regulatory obligations at scale, and is in the middle of a fundamental shift in how that work gets done, away from manual, queue-based processing and toward automated, exception-led, agentic operations. The direction is set. We need someone to lead the execution. 

Your role in the Team’s Success 

We are looking for a Head of Client Operations to join the Operations leadership team and take end-to-end accountability for these functions. You will own the performance, output, quality and control environment across every team reporting into you, making sure they operate cohesively against shared operational and regulatory standards. 

You will treat automation and AI as the default, not the ambition. You will look at a manual process and ask why it still exists. You will build the business case for change, choose the right partners to deliver it, and hold your teams and your vendors to a high bar. You will run a tight control environment without letting it become a blocker to progress. 

This is not a steady-state role. It is a leadership position for someone who is energised by complexity, comfortable with ambiguity, and ready to leave this function in materially better shape than they found it. 

• Deep experience leading complex, high-volume operational functions in regulated financial services, with a track record of owning performance, risk and compliance across payments, asset servicing, transfers or equivalent domains  

• A genuine automation-first mindset: someone who has designed AI and automation into an operating model, not just endorsed it, with the commercial acumen to build the business case, select the right partners and demonstrate measurable returns  

• Strong vendor and commercial management experience, able to negotiate, contract and hold third parties to account, and make clear build vs buy vs partner decisions with confidence  

• A people leader who builds high-performing teams and strong leadership benches beneath them, and who brings Compliance, Technology, Product and Finance along rather than working around them  

• The credibility and presence to operate at senior leadership level, able to represent Client Operations in strategic discussions, report with clarity on performance and risk, and act as a named accountable owner under the senior manager regime 

• Lead a critical function at the heart of our Operations business, with real money, real regulatory weight, real client impact and where your decisions will be felt across the business  

• Join the Operations leadership team with genuine influence over strategy, investment and the direction of a function in the middle of meaningful transformation  

• Put your stamp on what AI-first, automated operations actually looks like in practice, not a blank sheet, but a real function with momentum and the mandate to go further  

• Own a meaningful budget and vendor landscape, with the authority to make build, buy and partner calls and be held accountable for the returns  

• Bring several distinct but connected functions together into one high-performing operation, with the people, culture and development agenda to match  

• A FTSE 100 fintech at a pivotal moment, a leadership team that moves fast and thinks big, a competitive package, and a role where the ambition is genuine 

How we work 

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office – which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction: 

• Lead and Inspire: Drives trust, alignment, and enthusiasm 

• Think Big: Focus on the problems that most impact commercial outcomes 

• Champion the client: Understand and prioritise client's needs 

• Deliver at pace: Push for fast, sustainable growth;  

• Raise the bar: Take ownership, be accountable and share feedback 

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We’re committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that’s why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here. 

The Perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.  

• Competitive salary

• Flexible Benefits Package on top of your salary (12%)

• Private medical cover for you and your family

• Life insurance

• Contribution to gym memberships

• 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total

• The option to buy or sell holiday days.

• Unlimited access to the LinkedIn Learning Platform

• A comprehensive global and local onboarding process

• Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture

• Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents

• Option to participate and create ESG initiatives based on IG Brighter Future Fund

Learn more about the Perks here! 
 

Join us for this exciting journey. Apply now!