Head of C2C

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

C2C drives the eBay marketplace, enabling our strategy to reinvent the future of ecommerce for enthusiasts. Our C2C sellers bring rare, remarkable, and distinctive items to the platform, strengthening eBay’s wide selection. Since the launch of free selling in the UK in 2024, our C2C business has grown consistently, generating positive momentum in GMV and customer satisfaction.

We are seeking a Head of UK C2C to continue to drive growth in our UK C2C business and develop our proposition to meet the needs of customers, in collaboration with global product and marketing colleagues.

You will be accountable for business results and customer satisfaction in this role. Additionally, you will set strategic priorities for the UK market and ensure they are delivered in line with the needs of the customer and business.

You will gain an in-depth knowledge of our customers and their needs. In order to guide you in building a roadmap of strategic priorities. You will partner with global product and marketing teams to impact their plans and priorities.

• Become a C2C selling expert: Partner with insight, finance, and analytics departments to gain a comprehensive understanding of our customer needs, market insights, and business performance dynamics

• Synthesize these insights into strategic recommendations on how eBay can improve the UK C2C customer experience - gaps, opportunities, and customer problems

• Advocate and influence collaborators to ensure the UK’s priorities are incorporated within global product and marketing roadmaps

• Programme manage the execution of workstreams or activations driven by the UK business unit, playing a lead or supporting role as appropriate

• Keep partners aware of progress and emerging problems and opportunities within the UK market to create accountability and ensure that solutions fit the UK C2C customer’s requirements.

• Coordinate with peers in product and marketing to formulate customer communication plans and go-to-market strategies, ensuring they are adapted for the UK C2C customer

• Gather feedback from customers through various channels and forums to measure the proposition's success. Develop findings to inform the roadmap for future launches.

• Experience in multiple strategy development and/or consulting-style roles in complex, fast-paced, cross-functional, organizations

• Self-starter with a proven history of crafting strategy, handling dependencies, persuading executive-level leaders, and encouraging ownership across cross-functional teams

• Critical thinking skills, encompassing the capacity to offer insights that guide business planning initiatives, establish cross-functional frameworks for success, and construct cases for investment

• Strong analytical abilities, a demonstrated record of turning insights into actionable strategic plans, and experience in creative problem-solving on a large scale

• Strong organizational, communication, and interpersonal abilities, with skill in clearly explaining complex problems to executives. Able to quantify issues and their impact. Develops carefully considered resource requests and possible solutions

• A dynamic, proactive approach and an ability to develop clarity from ambiguity. 

• Experience managing many senior collaborators from different functions globally, with the ability to influence and align diverse global teams

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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