Growth Programme & Operations Lead

Growth Programme & Operations Lead

Role Summary and Impact

ABOUT GLOBAL GROWTH & TRANSFORMATION
Global Growth & Transformation brings together growth, transformation, and operational excellence to shape the future of how WPP Media partners with its most important clients.

ROLE SUMMARY

The Client Relationship & Relationship Intelligence Lead owns the relationship intelligence system across global clients. The role focuses on building, running, and evolving the systems, data, and processes that enable WPP Media to understand,
manage, and activate senior client relationships at scale. It is a system ownership role that combines design, structure, and operational delivery, ensuring relationship insight is consistently captured, activated, and embedded into how the business operates. The role plays a central part in turning relationship data into meaningful action and value.
CORE RESPONSIBILITIES
• Own and operate the relationship intelligence system and operating model
• Manage advocacy data, insight flows, and activation processes
• Coordinate partners, stakeholders, and governance rhythms
• Build structured processes for triage, escalation, and action
• Translate relationship insight into clear priorities and interventions
• Continuously improve relationship frameworks and operating models

Skills and Experience

YOU ARE LIKELY TO BRING
• Experience in operations, transformation, governance, or client systems roles
• Strong project and systems management capability
• Comfort working with data, insight, and structured information
• Experience building and running processes or frameworks
• Confidence working with senior stakeholders and partners
SKILLS & PROFILE
• Highly organised, proactive, and delivery-focused
• Structured, system-led thinker
• Comfortable balancing coordination with ownership
• Reliable, practical, and improvement-oriented

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

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