About the role
This is a new role, creating a new capability for Uber Eats in EMEA.
A single investment vehicle owns a portfolio of QSR and Casual Dining brands operating across multiple EMEA markets. Today, Uber's relationship with that portfolio is managed market by market. This role changes that: it establishes a single, EMEA-wide operational capability that sits above the individual markets and owns the portfolio end to end.
As the Customer Success Manager for EMEA Enterprise Accounts (analytics), you will be a thought leader to bridge the interests of the fund, their brands, and Uber Eats. You'll map to their Analysts and Strategists, be an expert in their trading performance across brands and markets, turn Uber's data into decision-grade insight that helps these brands drive trading decisions, plan market entry and next store location and even which new brands to acquire.
You will work alongside a Customer Success Manager (strategy) who will own strategic direction, internal coordination and external presentation, and will closely partner with them as a thought leader. This role doesn’t just demand strong analytical skills but business acumen and good judgement to know what questions are worth asking, and to relate the insight into action.
This is a build role. You will be designing the playbook as you run it, working in close partnership with Account Managers in each market and with the EMEA Enterprise Director.
What the Candidate Will Do
- Communication
- Work directly with the Fund and Brands, presenting data and insights, able to adjust communication style between commercial and analytical stakeholders
- Present complicated information clearly and succinctly to drive impactful action
- Reporting
- Design and run a standardised EMEA-level QBR for the portfolio.
- Build consistent, comparable reporting by brand and by market, giving HQ a single view of performance across the portfolio.
- Own cross-market prospect pipeline management, giving HQ and local teams a shared and accurate view of what's live, what's landing and what's next.
- Insights
- Source data across EMEA markets and turn it into clear and actionable insight
- Ask questions others haven’t thought of - look around corners and innovate for all parties
- Set the analytical agenda for the account and direct the work of a dedicated analyst. Become an extension of the Partner’s strategy team, answering questions such as which market to enter next, where to open the next store, which Customer Segment to target and how to optimise menu pricing strategy
- Interpret complex datasets, draw conclusions and convert them into clear, defensible recommendations that HQ and local teams can act on.
- Present those recommendations credibly to brand C-Suite and to investment-fund finance professionals.
- Coordination
- Support information gathering and coordination across account teams throughout EMEA markets
- Hearts and minds
- Win merchant sentiment through elevated, consistent service. Be the partner's advocate inside Uber and Uber's advocate inside the partner.
- EMEA deals
- Build the commercial case, shape the strategy and supply the analysis and partner insight that underpin the negotiation, working with Legal, Finance and local commercial leadership.
- Build the capability
- Define the operating model, cadence and playbook for EMEA Enterprise account management - and make it repeatable for the next portfolio after this one.
Basic Qualifications
- 6+ years' experience in account management, customer success, strategic partnerships, commercial strategy, consulting or a comparable client-facing role.
- Demonstrable experience owning senior, multi-stakeholder relationships, including at C-Suite or equivalent level.
- Strong analytical judgement: able to interpret complex data, stress-test the conclusions and turn them into a clear, well-argued recommendation.
- Excellent communication and presentation skills, with the credibility to hold the room with both commercial and finance audiences.
- Experience working across multiple markets or through matrixed, in-market teams.
Preferred Qualifications
- Experience in QSR, Casual Dining, restaurant, retail, FMCG or delivery/marketplace businesses.
- Experience working with private equity or investment funds, or with portfolio-level stakeholders, and fluency with the metrics they care about.
- Experience contributing to complex, multi-market commercial negotiations as part of a deal team.
- Experience directing or partnering with analytical resource to produce client-facing insight.
- Comfort operating with ambiguity and defining structure where none exists.
Additional Information
- Based in London, in line with Uber's hybrid working policy.
- Some travel across EMEA markets will be required, though it is expected to be limited
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Uber London, England Office
Aldgate Tower, First Floor, 2 Leman Street, London, United Kingdom, E1 8FA
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