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Manage and convert group, conference, and event inquiries into hotel bookings while maximizing revenue and occupancy. Coordinate events of up to 80 delegates from initial inquiry through handover, prepare proposals and contracts, maintain accurate system records, conduct client show rounds, and build relationships to encourage repeat business and upselling. Deliver excellent customer service while managing multiple priorities and deadlines.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Group, Conference and Events (GCE) Sales Coordinator, you’re not just securing and coordinating group event bookings – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
- Manage and convert Group, Conference & Events enquiries into confirmed bookings, maximizing hotel revenue and occupancy.
- Coordinate small and medium-sized events (up to 80 delegates), ensuring all client requirements are met from enquiry through handover.
- Build and maintain strong relationships with clients, proactively identifying opportunities for repeat business and upselling.
- Prepare proposals, quotations, contracts, and event agreements while ensuring accurate administration in Delphi and OnQ systems.
- Conduct client show rounds and provide outstanding service throughout the sales and event planning journey to ensure a positive customer experience.
Key Qualifications
- Previous experience in hotel sales, events, reservations, or hospitality administration.
Strong commercial mindset with the ability to identify sales opportunities, convert enquiries, and maximize revenue. - Excellent communication and relationship-building skills, with a customer-focused approach.
- Highly organized with strong attention to detail and the ability to manage multiple priorities and deadlines simultaneously.
- Familiarity with hotel sales and reservation systems such as Delphi and OnQ, or the ability to quickly learn new systems.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Hilton Watford, England Office
Hilton Europe Regional Headquarters - Watford Office
Maple Court, Central Park, Reeds Cres, Watford WD24 4QQ, United Kingdom, Watford, United Kingdom, WD24 4QQ
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