DUAL is a different kind of MGA and has been since day one in 1998. We’ve built our business on the idea that when industry expertise, intelligent underwriting and an entrepreneurial mindset come together, insurance can help our partners thrive. Today that philosophy is as relevant as ever. Our intermediary and carrier partners around the world rely on our underwriting teams to take initiative, lean into the challenges of an increasingly complex world, and respond to our clients’ emerging needs.
A career that grows with youDUAL is a place where you can bring your whole self to work – a people-first company that helps you be the best you can be.
- Shape the underwriting performance and governance insights behind one of the world’s largest global MGAs.
- Real influence and visibility with senior stakeholders across every DUAL region.
- Help pioneer how AI and advanced analytics sharpen our competitive edge.
Role overview
DUAL is a different kind of underwriting business. Our entrepreneurial spirit makes us a natural home for the brightest minds, and it is how we have become one of the world's largest international MGAs - operating in 21 countries and offering more than 70 products. This role sits within the DUAL Group Underwriting team, whose vision is to deliver best-in-market underwriting performance, driven by market-leading capabilities and insights.
Working directly with the Group Head of Underwriting, the Group Head of Underwriting Analytics and regional CUOs across every region, you will help produce the underwriting performance and governance frameworks the Group relies on - and lead project work that extends what we can do. The insight we generate creates real value for the Group and its shareholders.
We are looking for an analytically minded professional who turns disparate data into actionable insights for senior stakeholders, and who is curious about how AI tools can streamline our work and unlock value. You will also help strengthen our underwriting governance frameworks and processes. An understanding of operating within a first line of defence model and of delegated binding authority agreements is required.
Role responsibilities
- Supporting the Group Head of Underwriting and the Group Head of Underwriting Analytics in developing globally consistent standards of underwriting performance and governance, facilitating transparency and comparability of performance across DUAL Group.
- Own the recurring reporting cycle end to end - producing the regular and ad hoc reporting that tracks underwriting performance and governance across the Group, identifying both opportunities and areas needing investigation.
- Attend regional underwriting committee meetings with the team, working with underwriting, actuarial, finance and risk to define and track underwriting performance and governance metrics, feeding insight and actions into Group-level reporting.
- Operate with a commercial mindset: everything we produce is aimed at improving performance and creating value for the Group, our clients, and partners.
- Turn disparate data, across underwriting, actuarial, finance and risk, into clear, compelling analytics that tell the story of our business to senior stakeholders.
- Design and specify requirements for new dashboards and underwriting governance tools that enhance our capabilities. Act as sponsor and subject-matter expert to development teams who build them.
- Push the frontier with AI tools to streamline processes and accelerate analysis, helping the team adopt these tools in a practical and responsible way.
- Help develop the platforms and analytics behind oversight of peer review, underwriting authority management, exception reporting, and underwriting guidelines across the regions.
- Generate insight that helps DUAL monitor and optimise relationships across the underwriting value chain, including brokers and capacity providers.
- Work fluently across diverse datasets and domains, quickly grasping the commercial context and keeping processes robust, repeatable, and well documented.
- Support investor and other external data requests, and horizon-scan for next-generation analytical capabilities that could give DUAL a commercial edge.
- Keeping pace with ERICCA, our enterprise risk framework, so we can attest to our internal controls.
Key requirements
- Fluency in the data analytics and KPIs used to manage underwriting performance and governance in a multinational insurer.
- Advanced Excel skills - you can pull disparate sources together and build analytics that tell a clear story to senior stakeholders.
- Experienced with Power BI and can work with developers to design requirements for new dashboards.
- Ability to define business requirements for platforms that strengthen underwriting governance and oversight across all regions.
- Genuine curiosity about AI tools such as Claude, ChatGPT and Copilot. We don't need an expert; we need the mindset and appetite to experiment, learn, and apply them to sharpen our work.
- Five years or more in (re)insurance, including time in an analytical function (actuarial, portfolio management, catastrophe modelling, or financial analysis).
- Grounding in specialty underwriting - practices, pricing approaches and the governance processes that sit around them.
- Comfortable with core actuarial concepts: reserving, rate change and premium adequacy.
- Consultative but willing to challenge - you listen, then have the strength of character to push back when needed, underpinned by strong commercial awareness.
- A track record of insight that lands with senior underwriting stakeholders and changes decisions.
- Dependable to deadline - you keep oversight of every workstream, drive steady progress and flag delivery risk early, with mitigations.
- Sharp prioritisation judgement - pragmatic and solutions orientated, you sequence competing demands by business need, impact and agreed objectives, and know what's urgent versus what can wait.
- Rigorous about quality - outputs land complete, robust, and quality-checked, with the eye for detail to sense-check regional data and resolve issues before they surface.
There’s an independent spirit and an entrepreneurial feel that run throughout the business. You’ll have greater freedom to use your talents to help clients and colleagues do more. We believe that’s fundamental to realising our vision to be the world’s best underwriting business.
Working here is rewardingAs well as job satisfaction and a stimulating culture, working at DUAL comes with all the benefits you’d expect from a global business – and some you wouldn’t.
— Family-first policies that support you through all of life’s milestones
— Health and wellbeing benefits including private medical insurance and more
— Critical illness and life insurance cover to give you extra financial security
— A choice of rewards for every five years of service, including shares
— Volunteer leave so you can make a difference outside of work too
Reasonable adjustmentsAt DUAL, we're committed to providing reasonable accommodations to make sure our positions align with our people’s needs. For example, we can always make adjustments to your office set-up – your software, hardware, desk and so on. We may also be able to offer flexible hours or hybrid working depending on your role and location. If you're excited about this position but have doubts as to how ‘workable’ it is for you, please send us your application. If your profile fits the criteria, we’ll be happy to chat about any reasonable accommodations you may need.
The power to change our worldAs a business, DUAL is about taking action. It’s fundamental to our entrepreneurial spirit, and it doesn’t just apply during office hours. It relates to the communities we move in and the world we live in. That’s why we constantly strive to be a force for good.
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