Quality Manager

About the role 

The retail landscape is as competitive as ever, so making a statement that leaves an impression on consumers is vital. DS Smith Retail Marketing provides creative input, strategic insights, and high-end production capability, and all of these come together in our innovative POS displays. Our customers can feel safe in the knowledge that our tried and tested, yet constantly updated, products will optimise sales and help to create that all-important customer loyalty.

We are currently seeking an experienced Quality Manager to join our Retail Marketing team at our Ely site and take responsibility for quality with statutory and legislative requirements.

In this role you will ensure that the safety and environmental procedures, work practices and guidelines related to Quality issues are applicable to the DS Smith Retail Marketing Group facilities. This will cover the daily operation and maintenance of the warehouses and all ancillary structures as well as all traffic on the site.

Key Responsibilities

This role will have several key responsibilities including:

• Advising and assisting department managers/directors and other colleagues in planning, organising, controlling, and maintaining a secure environment for quality work.

• Provide all the necessary Quality procedures related to the daily operation and the maintenance of the various sites.

• Devise and implement Quality rules to manage the movement of work through the sites to meet client standards.

• Set up and deliver Quality and training for all employees of DS Smith.

• Ensure that all Suppliers are appropriately KPI tracked.

• Understand the execution of works from the Quality and Security perspective and influence improvements to procedures.

• Maintain the continuous improvement of Quality and Security procedures and rules to further increase quality and security and minimise potential issues.

• Provide programmes of frequent Quality and Security checks in line with legislation, good industry practice and DS Smith standards.

• Maintain good relationships and frequently exchange information with Quality and Security organisations and other experts.

• Maintain the Retail Marketing Integrated Management System and arrange for internal and external auditing of the system.

• Prepare and coordinate the compliance audits and the audit process, ensuring that audit recommendations are being implemented with agreed timescales.

About you  

Minimum requirements: 

• Experience in a similar role within a quality function and experience of managing quality systems.

• Previous experience of working in an FMCG/Manufacturing (or similar) environment.

• Specialist for Quality and Security Compliance to ISO, FSC and ideally BRC requirements.

• Excellent communication skills clearly and persuasively, orally and in writing to a varied, multilingual audience.

• A proactive attitude, with a continuous focus to resolve problems effectively, improve processes and performance.

• A competent IT user with experience of using Microsoft office suite.

• Full UK driving licence.

Benefits 

• Competitive salary

• Discretionary bonus

• 25 days holiday plus bank holidays 

• Car allowance

• Pension scheme, life assurance and income protection

• Sharesave scheme

• Employee Assistance Programme

• Employee Discounts

• Cycle to work scheme

Location: Ely - On-Site based role

Hours: 40 hours per week Monday to Friday

About us

We’re DS Smith, the FTSE100 company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, proudly employing over 30,000 people, and supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America. 

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.