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Manages billing administration for groups, meetings, and events, including deposits, invoices, payments, account reconciliation, corrections, commissions, and overdue balances. Coordinates with GM&E, accounting, front desk, food and beverage, and operational teams to ensure accurate postings, timely checkout, proper billing procedures, and positive cash flow. Responds to client invoicing questions, prepares credit meeting materials, and supports guest satisfaction through accurate and proactive communication.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Groups, Meetings & Events Billing Coordinator, you’re not just securing and coordinating group event bookings – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesWhat will I be doing?
Sales and Customer Focus
- Show proactive approach with clients in an appropriate manner
- Fast and correct reply to customer in regards to all invoicing related questions and queries in an appropriate manner
- Have a personal impact, taking responsibility and using initiative to resolve issues in direct communication with the GM&E and accounting department
Administration
- Preparing and chasing of deposit payments for all GM&E Events
- Daily check of all group masters and house accounts handled by GM&E
- Handling GM&E invoices and payments based on Hilton Standards and confirmed contracts
- Preparation of all group masters and house accounts in order to be checked out within the deadline of 3 days
- Initiate and process corrections / allowances after approval from GM&E Manager
- Collect outstanding amounts to ensure a positive cash flow for the hotel
- Handling GM&E commission and other third-party invoice received in cooperation with GM&E and process to accounting
- Ensure that necessary information in regards to overdue GM&E accounts is supplied to the proper person for follow up, inform the Finance Manager / GM&E Manager and GM
- Well organized, accurate, and analytical work behavior with close attention to detail in direct cooperation with GM&E
Team work & Communication
- Proactive direct contact and communication with all departments to ensure postings are correct and invoices are done correctly
- Constant communication and cooperation with the GM&E team to guarantee full guest satisfaction and quick handling in regards to billing matters
- Proactive approach with GM&E, F&D, Accounting, Front Desk and operational teams to ensure correct billing procedure
- Take part in all credit meetings with full preparation of outstanding house accounts and group master from GM&E
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Additionally, we are looking for a candidate with the following qualifications:
- Organized and proactive individual with strong organizational and administrative skills
- Knowledge of OnQ, Excel, and Accounting
- Ability to effectively collaborate with clients and colleagues
- Strong attention to detail and a commitment to delivering accurate, high-quality work
- High level of proficiency in English and Spanish
How We’ll Help You Thrive At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
- Access to online training on the Hilton University platform, with more than 2,000 courses available
- Access to Wellhub App (Gympass)
- Ibenefits App
- Birthday off
- Free Breakfast everyday in our canteen
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Hilton Watford, England Office
Hilton Europe Regional Headquarters - Watford Office
Maple Court, Central Park, Reeds Cres, Watford WD24 4QQ, United Kingdom, Watford, United Kingdom, WD24 4QQ
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