GM&E Billing Coordinator

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Groups, Meetings & Events Billing Coordinator, you’re not just securing and coordinating group event bookings – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What will I be doing?

Sales and Customer Focus

• Show proactive approach with clients in an appropriate manner
• Fast and correct reply to customer in regards to all invoicing related questions and queries in an appropriate manner
• Have a personal impact, taking responsibility and using initiative to resolve issues in direct communication with the GM&E and accounting department
   

Administration

• Preparing and chasing of deposit payments for all GM&E Events
• Daily check of all group masters and house accounts handled by GM&E
• Handling GM&E  invoices and payments based on Hilton Standards and confirmed contracts
• Preparation of all group masters and house accounts in order to be checked out within the deadline of 3 days
• Initiate and process corrections / allowances after approval from GM&E Manager
• Collect outstanding amounts to ensure a positive cash flow for the hotel
• Handling GM&E commission and other third-party invoice received in cooperation with GM&E and process to accounting
• Ensure that necessary information in regards to overdue GM&E accounts is supplied to the proper person for follow up, inform the Finance Manager / GM&E Manager and GM
• Well organized, accurate, and analytical work behavior with close attention to detail in direct cooperation with GM&E

Team work & Communication 

• Proactive direct contact and communication with all departments to ensure postings are correct and invoices are done correctly
• Constant communication and cooperation with the GM&E team to guarantee full guest satisfaction and quick handling in regards to billing matters
• Proactive approach with GM&E, F&D, Accounting, Front Desk and operational teams to ensure correct billing procedure
• Take part in all credit meetings with full preparation of outstanding house accounts and group master from GM&E

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Additionally, we are looking for a candidate with the following qualifications:

• Organized and proactive individual with strong organizational and administrative skills
• Knowledge of OnQ, Excel, and Accounting
• Ability to effectively collaborate with clients and colleagues
• Strong attention to detail and a commitment to delivering accurate, high-quality work
• High level of proficiency in English and Spanish

How We’ll Help You Thrive At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including: 

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program 
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
• Access to online training on the Hilton University platform, with more than 2,000 courses available 
• Access to Wellhub App (Gympass) 
• Ibenefits App 
• Birthday off 
• Free Breakfast everyday in our canteen