Technical Support Executive (3rd Line) - 1 year FTC

Purpose of Position

Working as an Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by means of providing a high level of Technical Support during the Integration Process.

This is a fast-paced role where you will be liaising with both the client’s marketing and technical sides to make sure the implementation of our bespoke online tracking technology is successfully delivered on time in accordance with the agreed campaign specifications. Excellent communication skills and a keen eye for details are essential to become a successful candidate.

• This is a 1 year FTC maternity cover role
• This is a hybrid position, working from our local office on a weekly basis.

Key Tasks

Assisting clients when launching onto the Network by providing detailed and thorough Technical Integration Support, which includes…

• Acting as the ‘middle-man’ to give technical guidance clearly and concisely
• Isolate errors quickly within client setups and provide feedback on possible solutions
• Negotiate and objection handle below standard setups that do not align with team targets
• Contributing to the monthly Integration Team targets, which are incentivised on over-performance
• Review fellow team members' work for the purpose of technical sign-off
• Report technical issues/bugs with the platform and escalating as appropriate
• Administration of a knowledge base used internally and externally
• Provide high level training to internal colleagues
• Testing of new developments and features

Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place. 

As a hard-working member of the team, it is anticipated that you will in time use the skills developed in this role to form a solid basis for upward progression within the company.

Skills & Experience

• Strong analytical skills while also ‘seeing the bigger picture’
• Strong communication skills, ideally with customer service experience where you understand the importance of relationship building.
• Ability to understand web languages such as basic HTML, SQL, JavaScript and ideally PHP.
• Familiar with E-commerce platforms and their use.
• Strives to continually improve productivity and quality of work produced
• Self-motivated and a self-starter
• Understands the importance of processes and procedures and the application of these
• Ability to work in a fast-paced and dynamic environment
• Ability to work harmoniously and effectively as part of a work team
• IT-related degree or relevant work experience

Our Offer

• Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
• Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.
• Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home.
• Pension: We make regular contributions to support your retirement savings.
• Private Medical Insurance: Comprehensive coverage for a range of health, vision and dental treatments.
• Electric Vehicle & Cycle to Work Schemes: Save on commuting costs through tax-efficient schemes for electric vehicle leasing and bike purchase.
• Workplace Nursery Benefit: Save on childcare costs through a salary sacrifice scheme with tax and National Insurance savings.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why  

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.