Jobs at Awin

Serves as the first point of contact for technical support requests, triaging and prioritizing tickets, resolving straightforward issues, gathering troubleshooting information, and escalating complex cases. Maintains accurate records, meets SLA targets, communicates with clients and internal teams, and contributes to process improvement and knowledge sharing. The role requires strong customer service, organization, problem-solving, communication, and basic technical troubleshooting skills.

Supports customer insights and strategy teams by preparing and analyzing datasets, maintaining dashboards and reports, assessing data requests, creating presentations, documenting strategic outcomes, and translating complex data into actionable business insights. The role also coordinates meetings, communicates with clients and internal teams, supports training content, and monitors digital marketing trends. This is a one-year temporary contract with hybrid working.

Manage existing customer relationships and negotiate MarTech contract renewals, upgrades, downgrades, and other amendments. Lead customer negotiations, identify growth opportunities, support RFPs, coordinate internal stakeholders, and deliver retention and revenue targets. The role also involves contract administration, legal and finance coordination, risk review, reporting, and developing contract management procedures across local and global markets.

Supports financial accounting and reporting for the UK entity, including month-end and year-end close, IFRS and UK GAAP compliance, balance sheet reconciliations, audit coordination, VAT returns, statutory reporting, and intercompany activities. The role also strengthens controls, maintains documentation, collaborates with tax and finance stakeholders, and identifies opportunities for process automation and standardisation.

Manage the full sales cycle for acquiring high-revenue merchants in affiliate marketing. Responsibilities include prospecting, lead qualification, RFI/RFP responses, presentations, negotiations, closing deals, Salesforce pipeline management, target-brand research, and coordinating client integration and launch with internal teams. The role requires consistently meeting sales KPIs and revenue targets in an international environment.

Owns the product and portfolio operating model, including planning cadences, prioritization, governance, dependency visibility, and delivery-readiness standards. Leads and develops Product Operations Managers, implements process and tooling improvements, partners with Delivery Operations and Technical Program Management, and ensures product outcomes are measured and communicated. The role requires hands-on systems thinking, data-informed decision-making, SaaS product development experience, stakeholder influence, and expertise with Atlassian tools.

Leads customer insights and affiliate marketing strategy by analyzing complex datasets, translating findings into commercial recommendations, and advising customers and senior stakeholders. Develops attribution, measurement, and full-funnel growth strategies; supports pitches, retention, and growth initiatives. Mentors team members, delivers training, informs product and reporting improvements, and partners with commercial and managed services teams.

Build and scale strategic channel partnerships that generate pipeline and revenue. Identify and win agencies, technology platforms, consultancies, resellers, and influencers; activate existing partner relationships; conduct discovery; co-sell with partners; manage CRM hygiene, forecasting, and commercial targets; and collaborate cross-functionally with Sales, Marketing, Client Services, Product, and Legal.

Lead end-to-end delivery of cross-functional projects across business, finance, operations, and technology. Define governance, documentation, metrics and risk/mitigation plans; coordinate distributed stakeholders; report project health and present recommendations to senior leadership. Support change adoption, continuous improvement of PMO standards, and pursue professional development.

Manage influencer affiliate campaigns from strategy and influencer recruitment through execution, optimization, payment negotiations, and reporting. Build relationships with brands, agencies, and creators; support pitches and proposals; provide strategic guidance on measurement and campaign performance; and contribute to educational content, case studies, events, and growth of Awin’s managed influencer offering.

Lead developer experience, platform engineering, and AI-native development at scale. Define DevEx strategy, modernise AWS platform and FinOps, roll out AI-augmented workflows, own tooling and metrics (DORA/SPACE), and build a high-performing distributed team to improve developer productivity and delivery quality.

Manage Boots UK affiliate programme on Awin, focusing on upper-funnel content, influencers and editorial partners. Provide client relationship management, performance reporting and analysis, recruit and optimise publishers, propose insight-led strategies, support campaign tracking and present recommendations to internal and external stakeholders.

Manage and optimise global affiliate campaigns for major retail clients, coordinate strategy across territories, build affiliate relationships, produce reports and presentations, train clients, escalate and resolve issues, and act as main contact for global strategic alignment.

Lead the mobile app development team, mentor engineers, drive recruitment, collaborate with product teams, and promote AI-assisted development for continuous improvement.

As a Senior Software Engineer, you will enhance our Affiliate Marketing platform through clean code, team collaboration, and mentorship, focusing on backend services and technical improvements.

This role involves defining AI safety measures, governance patterns, and privacy guidance. You'll enhance the AI platform, ensuring safe and efficient product deployments.