Teams at Awin

Serves as the first point of contact for technical support requests, triaging and prioritizing tickets, resolving straightforward issues, gathering troubleshooting information, and escalating complex cases. Maintains accurate records, meets SLA targets, communicates with clients and internal teams, and contributes to process improvement and knowledge sharing. The role requires strong customer service, organization, problem-solving, communication, and basic technical troubleshooting skills.

Supports customer insights and strategy teams by preparing and analyzing datasets, maintaining dashboards and reports, assessing data requests, creating presentations, documenting strategic outcomes, and translating complex data into actionable business insights. The role also coordinates meetings, communicates with clients and internal teams, supports training content, and monitors digital marketing trends. This is a one-year temporary contract with hybrid working.

Manage existing customer relationships and negotiate MarTech contract renewals, upgrades, downgrades, and other amendments. Lead customer negotiations, identify growth opportunities, support RFPs, coordinate internal stakeholders, and deliver retention and revenue targets. The role also involves contract administration, legal and finance coordination, risk review, reporting, and developing contract management procedures across local and global markets.