Global Support Specialist

Global Support Specialist

We’re looking for an experienced Customer Support professional to join our Global Customer Support team. The person in this role will be primarily focussed on resolving user complaints.

This role is ideal for someone who is able to work independently and come up with and deliver solutions driving the right outcomes. You need to be able to wear many hats, take initiative and effectively prioritise your work. If you’re up for the challenge of taking ownership of users complaints and driving the right outcomes, please apply below.

Please note that this role requires some flexibility in work hours - some of our stakeholders are based in different time zones and you will be required to attend regular meetings with them.

What you will be doing:

• Working directly with ClearScore users to help them with their variety of complaints (e.g. fraud, bugs, disputes)
• Become a subject matter expert in complaints, providing assistance to other areas of the business where needed.
• Owning the voice of the user in your domain and creating an internal feedback loop between the product teams and the customer
• Assisting the Complaints Manager with yearly complaint audits

Skills we'd love you to have

• Customer obsessed
• Passionate about helping people and resolving complaints
• Strong experience in customer service, customer support roles or complaints role
• Proven ability to deliver tasks and small projects to specific deadlines
• Excellent command of English language
• Strong writing skills
• Keen attention to detail and analytical skills
• Ability to work independently and manage your own work to deliver on strategic objectives
• Excellent time management and organisation skills with the ability to multitask
• Willingness to learn and experiment

Why ClearScore?

ClearScore is currently the biggest marketplace for credit products in the UK and in South Africa with over 15 million users. We are the first company to facilitate access to credit products using Open Banking data, making credit accessible to users with no credit files or low credit scores. In the UK alone, we have established relationships with over 50 of the main lenders and have been a trusted tool for customers to manage their credit and make better financial decisions.

We were the first business to offer free credit reports. We did so because we are user-centric at our core and believe in leveraging on technology to enable positive financial choices. We are design-led and data driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time, so we offer flexible work and no fixed desk hours. We don't micromanage and believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

Benefits:

• 25 paid holidays and a “duvet day” on your birthday
• Private health and dental cover
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Brown bags with guest speakers
• Access to Perkbox
• Dog-friendly office
• Daily breakfast and free snacks
• Free sports and social clubs
• Generous training allowance
• Fast progression
• Leadership-led training
• Regular wellbeing events
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• Physical and mental health support through BUPA
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives