Global Process Lead

Global Process Lead

Join us in our mission to grow and empower local economies, where impact, innovation, and growth drive everything we do. Our Finance team shapes the company's future by directing capital to high-impact investments, developing robust financial strategies, and ensuring we deliver long-term value while pursuing our ambitious mission.

We’re looking for a Global Process Lead to join our London team. This is a hybrid role.

We are investing in a brand-new, future-oriented Global Procurement Centre of Excellence that is shaping the future of DoorDash Inc. Procurement. This role is a pivotal part of that new organisation. Please note: While this is a global group role driving process architecture across the entire DoorDash Inc. portfolio, you will be locally employed on a Deliveroo contract based out of our London office.

In this role, you’ll act as the custodian of how procurement works globally, translating our target operating model into concrete, end-to-end processes that drive behavioural change and business impact.

Get to know our Finance team — what drives us, how we work, and what you can expect.

You’ll be joining the Procurement Transformation team within our broader Finance function. This function is responsible for driving the evolution of our procurement capabilities, tools, and ways of working across our multi-entity organization to deliver seamless, scaled efficiency.

Here’s what your day-to-day looks like:

• End-to-End Process Architecture: Design, maintain, and standardise the global procurement process architecture (L1–L3), establishing clear process boundaries, inputs, and outputs.

• Decision Rights & Accountability: Define explicit decision rights, approval paths, and cross-functional hand-offs across global, regional, and category teams.

• Variant Management & Governance: Operate formal governance to evaluate, approve, and review any entity-level process variants, acting as an arbiter when legacy practices conflict.

• Continuous Improvement: Use insights from data, audits, and user feedback to identify friction points, eliminate duplication, and drive ongoing process simplification.

• Enablement Integration: Partner closely with Digital, Data, and Policy teams to ensure all process designs are accurately reflected in automated systems, analytics, and compliance controls.

Essential:

• Significant experience in Source-to-Pay (S2P): Proven ownership of end-to-end S2P processes, including global design, standardisation, and continuous improvement.

• S2P Technology Implementation: Hands-on experience delivering and optimising procurement platforms (e.g., Coupa, SAP Ariba) with measurable adoption and business impact.

• Governance and Controls: A strong track record of embedding process governance frameworks aligned to corporate policies and Delegations of Authority.

• Change and Adoption Leadership: Proven ability to drive behavioural change and process adoption across Procurement, Finance, Legal, and business stakeholders.

• Operational Procurement Grounding: Prior experience in sourcing, category management, or P2P, ensuring practical, user-centric process design.

Nice to Have:

• Post-M&A Harmonisation: Experience leading global process harmonisation in complex or post-acquisition environments, balancing global standardisation with critical local needs.

• Advanced Automation: Experience delivering process re-engineering and automation initiatives, such as touchless processing, guided buying, or AI-enabled workflows.

• Structured Methodologies: Practical application of Lean, Six Sigma, or similar improvement methodologies to simplify processes at scale.

• CoE Influence: Experience operating within a centre-led or Center of Excellence (CoE) model, successfully influencing cross-functional teams without direct authority.

At DoorDash, you’ll do work that matters, solving real-world problems in a massive marketplace that’s constantly evolving. By joining our London-based team on a Deliveroo contract, you get the unique advantage of working within a vibrant local business environment while directly blueprinting global-scale processes for the broader DoorDash Inc. group.

We’re problem solvers, community builders, and innovators, brought together by a shared drive to make things better. Working here you can expect to:

• 🔧 Make a visible impact every day: Your work directly improves experiences for merchants, consumers, partners, and dashers/riders worldwide by building clean, frictionless operational workflows.

• 🌱 Learn fast in an entrepreneurial environment: Work close to the market with autonomy, pace, and real responsibility.

• 🧠 Build a career, not just a role: Stretch yourself, develop new skills, and grow as the global business evolves.

• 🌎 Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

DoorDash brings together brands and teams with massive reach, scale, and ambition. In this role, you will collaborate directly with teammates, systems, and leaders across our entire global footprint, including Deliveroo, Wolt, and DoorDash US. Together, we are unlocking new possibilities and driving global impact as one unified team.

We know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!