Manage payroll processing across multiple countries through in-country providers, ensuring accurate, timely, and compliant payroll delivery. Handle employee and customer queries, validate and report payroll data, support client onboarding, establish processes for new country expansions, and improve payroll administration workflows. Collaborate with internal stakeholders and outsourced payroll partners to resolve issues and harmonize processes.
Description
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries.
We’re looking for an energetic, reliable, and adaptable payroll service support team member who is skilled at process improvements and data validations for the accurate and efficient processing of payroll.
You will:
- Be responsible for handling the day-to-day activities necessary to deliver payroll in several countries through our in-country providers.
- Ensuring consistent and accurate flow of information so that all payrolls are processed accurately, on time, and in accordance with local country requirements.
- Providing a first-class experience to customers and employees from onboarding to offboarding.
- Responsibility for handling employee & customer queries on payrolls from a number of countries in a timely manner (supported by in-country payroll processing partners).
- Ensuring accurate reporting of payroll data for internal and external use.
- Contributing to country expansion by establishing processes with in-country processors in new locations.
- Communicate regularly with manager, team members, and stakeholders regarding tasks or internal projects status and opportunities to harmonize payroll processes.
- Identify opportunities to improve processes - including administration - Propose solutions to improve these programs and execute on proposals
- Support the implementation team in the onboarding of clients and provide expert knowledge to enable them to respond to client questions.
- 3+ years of work experience in payroll operations or customer service operations
- 2+ years of payroll processing experience in one or more geographies
- Detailed oriented
- Can-do positive approach
- Advanced skills with Microsoft Office suite
- Strong customer service skills
- Experience with outsourced payroll providers
- Ability to work under pressure and tight deadlines
Papaya Global London, England Office
145 City Rd, London, United Kingdom, EC1V 1AW
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