Mission
Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.
In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Role Purpose
Neko is scaling fast. Our clinical teams already outnumber HQ across the US and Europe, and that ratio will keep growing. They deliver Neko’s promise to every member, every day – and right now, the information supporting their work is fragmented, inconsistent, and ungoverned. At our current pace, that's not just operational noise. It's a quality and safety risk. This role exists to fix that.
The role sits at the centre of two funnels. Inbound: you'll work closely with every team at Neko to shape what reaches clinical staff, when, and how. That means building trusted relationships across the organisation, helping teams understand what clinical staff need, and together making deliberate decisions about what gets communicated, what waits, and what can be consolidated. Outbound: once aligned and prioritised, you translate that into structured, cadenced formats that a dispersed clinical workforce can act on – right channel, right format, right frequency.
This is change management as much as communications. You're not just sending updates. You're redesigning how the whole organisation relates to its clinical teams.
What you'll deliver in the first 6-12 months
Build and enforce the intake model
Design the process that governs how every team at Neko communicates with clinical staff – how requests are submitted, evaluated, sequenced, and approved
Build the centralised view that ensures nothing reaches clinical staff in an uncoordinated or duplicative way
Document decision criteria clearly enough that stakeholders understand and trust how calls are made
Define escalation paths for urgent communications that need to move faster than the standard cadence
Drive organisation-wide change management
Partner with senior leadership to establish the intake model as an endorsed, org-wide norm – not an optional service, but the way Neko works
Run a structured roll-out across every team with touch points to clinical staff
Build the relationships that make the process feel collaborative rather than bureaucratic
Report regularly on intake volume, team compliance, and where we need to evolve.
Operationalise clinical communications
Start with a clear-eyed audit of how information reaches clinical teams today – the gaps, the overlaps, the friction
Build a global clinical programme with a single source of truth that clinical staff can rely on
Design the right mix of channels and formats for a dispersed, non-desk workforce – including AI-enabled formats like short-form video, audio briefings, and visual summaries
Create repeatable templates that make consistency straightforward for programme managers and local teams
Equip clinic leads with the tools and confidence to communicate well within their teams without losing global coherence
Define the metrics that prove it's working – comprehension, consistency, engagement, reduction in operational noise – and report on them regularly
Build a global communications cadence that helps leadership teams understand what’s changing, what’s ahead and how to prepare.
Minimum Qualifications
Proven experience in internal communications, change management, or programme management, with direct ownership of communication or enablement strategy at scale
Proven experience designing and enforcing intake or governance processes across multiple cross-functional teams – you've built the model, sold it in, and made it stick
A track record running structured communications programmes for large, dispersed frontline workforces
Strong programme management instincts: you bring structure to ambiguity and build systems that hold
A creative communicator who knows when a policy document is right and when a 60-second video does the job better
Genuine fluency with AI tools and an appetite to use them to improve quality, efficiency, and reach
Sharp stakeholder skills: you can align leadership and cross-functional teams, hold the line when needed, and build trust in the process
Experience in high-growth, multi-site consumer services or healthcare strongly preferred
Comfortable working across multiple geographies and time zones
Strong written and verbal English; additional European languages a plus
About titles at Neko
We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market‑facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process.
Hiring Process
Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.
Equal Opportunity & Inclusion Statement
Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.
Neko Health London, England Office
9 St Vincent St, London, United Kingdom, W1U 4DA
