About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About the role
The Global Marketing Operations Manager will sit at the heart of Global Marketing and the Creative Agency, orchestrating the end-to-end delivery of global brand campaigns. This role ensures that the right stakeholders are always in the room at the right time, that Founder time is used effectively, and that creative, marketing and commercial priorities are translated into clear plans, timelines and accountable actions.
You will be the bridge between the Founder, Chief of Staff, Marketing Directors, Creative Directors, CPAs and campaign project teams. Driving execution across all stages of the campaign lifecycle, from brief through to launch and post-campaign review.
As a Global Marketing Operations Manager you will
Campaign & Workflow Management
- Own end-to-end 360° global campaign delivery timelines for the brand, ensuring milestones are clearly defined, communicated and met.
- Work with CPA Leads and project owners to set, track and manage key milestones across briefing, concepting, creative development, production, deployment and wrap-up.
- Proactively identify risks, blockers and dependency issues across teams, proposing solutions and escalating where required to keep campaigns on track.
Founder & Senior Stakeholder Management
- Partner with Marketing Directors, Creative Directors and the Chief of Staff to prepare for weekly planning, approval and review meetings with the Founder.
- Plan and manage weekly Founder creative review agendas, balancing requests from multiple teams against available time and strategic priorities (CPAs).
- Ensure all materials for Founder meetings are prepared, quality-checked and circulated in advance so sessions are efficient and decision-focused.
- Attend Founder creative meetings, capturing minutes, decisions and feedback, and ensure clear, timely communication of actions and follow-ups to all stakeholders.
- Work closely with the Founder’s Chief of Staff to ensure feedback is translated into concrete next steps and integrated into campaign workflows.
Governance, Process & Ways of Working
- Define and champion clear processes for the end-to-end global campaign development and delivery journey (from brief to launch and post-campaign review).
- Establish and maintain clear ownership and decision-making structures across Global Marketing and the Creative Agency, ensuring accountability at every stage.
- Ensure weekly creative review sessions for all teams are scheduled (via Director EAs), agendas are owned, and stakeholders have reviewed all assets ahead of Founder or leadership meetings.
- Support continuous improvement of tools, templates and ways of working that improve visibility, speed and quality of delivery across teams.
Stakeholder Collaboration & Communication
- Act as a central point of contact between Global Marketing, the Creative Agency and other key teams (e.g. Digital, Retail, Comms), ensuring alignment on priorities and timelines.
- Provide clear, concise status updates on key projects to senior stakeholders, calling out risks, dependencies and required decisions.
- Build strong relationships with senior leaders and cross-functional teams, becoming a trusted, “steady pair of hands” for complex, high-stakes initiatives.
Who you will work with
Reports to Chief Marketing Officer
Regularly working with our Founder, Chief of Staff, Marketing Directors, Creative Directors, CPAs and campaign project teams
About you
- Thrives working within a fast-paced environment and be able to continually adapt.
- Be highly organised and pro-active with strong attention to detail to oversee the smooth running of all daily operations by the direct reporting teams.
- Can prioritise tasks, use initiative and self-time management.
- Able to understand the strategy of the brand and priorities of the business
- Be reliable, passionate, and willing to think limitlessly.
- Nimble and able to change direction easily and quickly.
- Steady pair of hands who can deal with multiple stakeholders.
- Beauty and talent experience essential.
Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.
Why join us?
- Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
- We’re a hybrid model with flexibility, allowing you to work how best suits you
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
- Financial security and planning with our pension and life assurance for all
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
- Bring your furry friend to work with you on our allocated dog friendly days and spaces
- And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
Charlotte Tilbury London, England Office
Strand, Covent Garden, London, United Kingdom, WC2R 2ND
