Global Customer Planning & Execution Manager

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

Global Customer Planning & Execution Manager works closely with Global Customer Planning & Execution Director and Business Process Owners to enable the effective implementation and embedding of customer-centric processes, driving adherence and continuous improvement across ComEx capabilities.

Customer trade investment is one of the biggest P&L lines in Haleon Globally and so having effective and industry leading systems and processes in this area is crucial. The Customer Management pillar, within Global Commercial Excellence, is responsible for ensuring Haleon has best in class processes and systems for managing these customer plans and investments. The Global Customer Planning & Execution Manager works within this team, supporting the Global Customer Planning & Execution Director with the ongoing improvement and adoption of our existing processes and systems (SAP TSM and CBP), ensuring that they are continuingly improved, well designed and implemented in order to fully maximise the benefit Haleon Commercial and Finance teams can extract from them.

Over the next few years, Haleon will undergo significant enterprise transformation, replacing the existing SAP ERP solution with S4. Our existing customer planning and execution systems (SAP TSM and CBP) will be replaced and this role will work closely with the global business owners and experts in the Enterprise Transformation team to ensure the S4 modules can adequately replace our existing tools and successfully integrate with our next generation customer planning tool (Visaulfabriq) depending on the market archetype.

Role Responsibilities

• Product Development. Partner with the Global Customer Planning & Execution Director on gathering, prioritising and documenting enhancement requests and process improvements. Maintain the ongoing enhancement backlog, create demand in Jira and raise ServiceNow requests. Run show and tells with the user community on new developments, gathering feedback which can be inputted back into the design of the solution.
• Product Deployment. Communicate upcoming enhancements to the regional TSM Managers and prepare and send super user communications regarding releases of new functionality and major bug fixes. 
• Product Support & Adoption. Prepare and run monthly Communities of Practice meetings, to include enhancement roadmaps, sharing of best practice and general updates. Continuously improve super user engagement and build a community where global super users can benefit from sharing best practice and top tips.
• Product Issue Resolution. Where required, work directly with the technical BAU teams to investigate and resolve ongoing issues affecting global end users.
• Product Documentation. Support Global Customer Planning & Execution Director by maintaining global process documents (Business Process Solution Design and Global Operating Procedures) in accordance with project or tech delivery timelines.
• Product Testing. Testing new features and enhancements to ensure they are working correctly before releasing to the business. Regression testing of existing functionality when required.
• Enterprise Transformation & Change Management. Work closely with the Enterprise Transformation team on the design and build of the S4 modules which manage Customer Planning and Execution (discounts, rebates, accruals, claims). Understand and document the changes impacting the business.

Why you?

Basic Qualifications:
Experience of Trade investment management systems (preferably including SAP TPM systems) and end to end commercial business processes. This should include process experience of 3 or more of the following areas:

• Volume integration between Demand Planning and Sales teams.
• Management of overall trade budgets and funds.
• Joint Business Planning process and trade terms management.
• Planning of short term promotions that drive consumer uplift. 
• Pricing integration between Promotion Management / JBP tools used by Sales Teams and the SAP Sales & Distribution module used by Customer Service.
• Accrual Management including month end processes.
• Trade Claims Management, including AR and AP (customer as vendor) and customer dispute management.
• Customer P&L reporting and trade spend analytics (ROI’s etc).
• Experience of translating business needs into tech products or upgrades.
• Strong written and oral communication skills. This role requires frequent updates of documentation, from describing business requirements to drawing process flows.  
• Strong interest in learning system functionality and integrations. While this is not a functional role, this role needs to show a keen interest in learning how our systems work and integrate with one another.

Preferred

• Experience in Trade investment management systems (preferably across multiple regions or market types (e.g. different routes to market)).
• Experience of commercial analytics either as a high-performing user or in previous product ownership role.
• Experience of product development, either as a super-user, process owner or technical developer.
• Experience on demonstrating or training others in tools or products, either as a highly regarded user within the user community or as a local product owner.
• Strong experience in commercial process implementation & design, optimisation, and gap resolution.
• Direct experience in customer management in sales roles.
• Proven expertise in customer planning & execution capabilities, understanding customer & internal pain points.
• Demonstrated experience in cross-functional collaboration and alignment.
• Familiarity with customer planning & execution processes, and relevant technology, preferably SAP
• Familiarity with complex data & reporting, with strong MS Excel skills

 Job Posting End Date

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.