The Global Client Enablement Lead is accountable for the execution, enablement, and day-to-day delivery of IQVIA’s commercial offerings across two strategic global accounts.
The role ensures that agreed commercial strategies are consistently operationalised and delivered across both accounts through effective coordination of global, regional, and local IQVIA teams. It acts as a key point of contact for client stakeholders and supports the continuity and development of the overall client relationship, with a particular focus on service delivery, contract renewals and commercial opportunities.
Responsibilities
Under some guidance, coordinates IQVIA Sales, Consulting, Service and Business Line activities across the two strategic global accounts to ensure client needs are met, in line with the respective account plans, revenue objectives and client satisfaction targets.
Client Services
Represents IQVIA to the two strategic global accounts, and the clients to IQVIA, in all service and sales-related activities, in close coordination with the Global Key Account Director.
Manages the day-to-day relationship and delivery across these two strategic global accounts.
Builds strong client relationships across the client organizations, from Business Insiders to Senior Executives.
Resolves first-line service issues and coordinates second-line support with relevant service teams.
Ensures thorough service reviews and transaction surveys to confirm that service agreements, contract specifications and product deliverables meet client expectations in terms of quality and timeliness.
Coordinates global, regional and local IQVIA stakeholders to ensure consistency of delivery and effective resolution of client needs across markets.
Sales
Leads and implements headquarters-initiated contract renewals for the two strategic global accounts.
Develops a tactical and strategic understanding of each client’s business needs and recommends compelling solutions leveraging appropriate IQVIA products and services.
Coordinates business development and service activities with the Global Account Director, Sales, Consulting and Service Specialists to identify and validate opportunities aligned with account plans, revenue and client satisfaction targets.
Develops strategies to expand the scope of existing contracts and identifies new business and win-back opportunities.
Supports major contract renewals, pricing discussions and commercial negotiations, as well as scope and contracting coordination across international markets.
Requirements
Degree in Life Sciences, Business Management or a related field.
Two to five years of relevant sales, account management and/or solution sales experience preferred.
Strong knowledge of IQVIA offerings, client account management, IQVIA information solutions and consulting services portfolio, and the pharmaceutical industry.
Skills
Several years of experience supporting demanding clients or in B2B marketing/sales of complex solutions and services, with strong consultative skills.
Experience in the Pharmaceutical, Healthcare or Life Sciences industry, ideally combined with knowledge of IQVIA data and solutions. A Business Analyst or Market Research background combined with end-to-end sales experience may also be relevant.
Strong customer focus, analytical mindset and attention to detail.
Highly organized, with demonstrated ability to navigate a complex, international matrix organization.
Strong project management and coordination skills.
Excellent communication and presentation skills.
Drive and ambition to achieve and exceed objectives.
Excellent command of Excel and PowerPoint; experience with additional data analysis tools is a plus.
Fluent in English; a second language is a plus.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
