Multi Store Manager, Retail Management

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Team:               Retail Management, Coach Korea

Title:                     Multi Store Manager (Store HC)

Reports to:          Area Manager, Retail Management, Coach Korea

Primary Purpose of Multi Store Manager

The Multi Store Manager is directly accountable for the performance and execution quality of a cluster of stores. This role brings Area Manager strategy to life through strong store leadership, visual execution, and Lite / Micro Training.

Key Responsibilities

Store Cluster Performance Ownership

• Own sales, KPIs, and operational performance across assigned store cluster
• Drive consistent execution standards while adapting to individual store needs

Store Leadership & People Development

• Lead and coach Store Managers and key store leaders
• Build leadership capability and readiness within the store organization
• Recruits, onboards, and develops Store Managers and key in‑store leaders, executing people strategy at store‑cluster level
• Delegates responsibilities effectively to build ownership, accountability, and operational efficiency
• Identifies individual potential and capability gaps within store teams and delivers hands‑on coaching, training, and feedback
• Inspires and motivates teams to foster high engagement, cohesion, and talent retention
• Provides structured people insights and development needs back to Area Manager

Merchandising Execution

• Executes the defined product mix at store level, translating strategy into effective in‑store selling and display execution.
• Ensures inventory accuracy and execution discipline to support sell‑through and operational efficiency.
• Develops store teams’ product knowledge and competitive awareness to strengthen selling capability.
• Collects and shares customer response and execution feedback with Area Manager.

Visual Merchandising Execution

• Executes VM and Training in stores, evaluates effectiveness through sales and customer experience, and improves execution quality.
• Evaluate VM outcomes based on sales and customer experience

Training & Field Insight

• Lead collaboration for training based on store-level needs
• Provide decision-ready field insights to Area Manager

Core Competencies

• Strong multi-store execution leadership
• Hands-on coaching and people development capability
• Results-driven and detail-oriented mindset
• Clear communication and structured problem solving