Jobs at Tapestry - Coach and Kate Spade

Assist customers with product selection and personal styling, provide product knowledge and add-on recommendations, guide purchase decisions, complete POS transactions, and maintain stockroom organization. Build customer relationships, drive sales results, support omnichannel selling, collaborate with the team, and work a flexible retail schedule including nights, weekends, holidays, and busy seasons.

Provides luxury retail sales and exceptional customer service, develops product knowledge and personal clientele, processes POS transactions, follows visual merchandising directives, executes store operations, and assumes heightened responsibility as a store keyholder.

Assist customers with product selection and styling while delivering knowledgeable, personalized service. Drive sales through customer engagement, product storytelling, add-on recommendations, and complete-look creation. Process POS transactions, maintain stockroom organization, support operational excellence, and collaborate with the team. Requires flexibility to work nights, weekends, holidays, busy seasons, and high-traffic retail days.

Leads sales-floor performance as a brand ambassador, consistently exceeding sales goals while delivering exceptional customer service. Mentors peers, demonstrates product expertise, supports omni-channel and social selling, creates engaging video and livestream content, and partners with store leadership on events and selling strategies. Supervises opening and closing procedures, relays customer feedback, and promotes an inclusive, high-performing team culture.

Assistant Store Leader partners with the Store Leader to drive store sales, profitability, service, and operational excellence. Responsibilities include leading and coaching associates, recruiting and developing talent, managing sales plans and KPIs, overseeing visual and brand standards, supporting inventory and shipment accuracy, handling opening and closing procedures, managing schedules and payroll budgets, and ensuring compliance with safety and loss prevention policies. The role also supports omni-channel selling, clienteling, live-stream shopping, and community engagement.

Provides personalized customer service and supports store sales operations. Responsibilities include operating POS systems, handling cash, promoting products and gift cards, processing shipments, organizing stockrooms, replenishing merchandise, executing visual merchandising updates, maintaining sales-floor standards, supporting social media engagement, and following loss-prevention policies.

Leads day-to-day store operations for Kate Spade New York, supporting sales performance, customer experience, team effectiveness, employee development, and achievement of business goals. The role requires applying brand standards, building an inclusive team culture, providing feedback, managing ambiguity, and driving results in a temporary store leadership capacity.

Lead store operations, sales performance, profitability, clienteling, omnichannel selling, visual merchandising, compliance, and team development. Recruit, train, coach, and manage associates while delivering customer service and financial goals. Oversee scheduling, payroll, cash handling, inventory processing, security, loss prevention, and store standards. Analyze business trends and selling reports, execute action plans, and collaborate with cross-functional partners to strengthen brand presentation and operational excellence.

Represent Tapestry brands within John Lewis by delivering exceptional customer service, driving sales through clienteling and activations, executing visual merchandising, monitoring store performance, managing stock and deliveries, and building relationships with store teams and regional brand leads.