Jobs at Tapestry - Coach and Kate Spade

Provides personalized customer service and supports store sales operations. Responsibilities include operating POS systems, handling cash, promoting products and gift cards, processing shipments, organizing stockrooms, replenishing merchandise, executing visual merchandising updates, maintaining sales-floor standards, supporting social media engagement, and following loss-prevention policies.

Leads day-to-day store operations for Kate Spade New York, supporting sales performance, customer experience, team effectiveness, employee development, and achievement of business goals. The role requires applying brand standards, building an inclusive team culture, providing feedback, managing ambiguity, and driving results in a temporary store leadership capacity.

Serve as a Coach brand ambassador by delivering personalized luxury retail experiences, building client relationships, achieving individual and store sales goals, and using cross-selling, clienteling, social selling, and mobile POS tools. Support transactions, inventory processing, replenishment, visual merchandising, stockroom organization, online pickups, and daily store operations while collaborating with teammates and maintaining Coach service standards.

Lead store operations, sales performance, profitability, clienteling, omnichannel selling, visual merchandising, compliance, and team development. Recruit, train, coach, and manage associates while delivering customer service and financial goals. Oversee scheduling, payroll, cash handling, inventory processing, security, loss prevention, and store standards. Analyze business trends and selling reports, execute action plans, and collaborate with cross-functional partners to strengthen brand presentation and operational excellence.

Represent Tapestry brands within John Lewis by delivering exceptional customer service, driving sales through clienteling and activations, executing visual merchandising, monitoring store performance, managing stock and deliveries, and building relationships with store teams and regional brand leads.