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We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
Paradox is transforming how the world hires. As the creator of the first-of-its-kind conversational recruiting platform, we empower organizations to fundamentally reimagine their talent acquisition process.Our AI assistant frees up recruiting teams to focus on human connection by automating high-volume, repetitive tasks. This includes instantly scheduling interviews, screening for qualifications, and answering common candidate questions through simple, frictionless experiences across mobile, chat, and SMS. We help our clients spend more time with people and less time with software.
About the Role
As a Functional Consultant, this role is responsible for delivering software implementation projects that range in scope and complexity, leading customer configurations from post-sale through launch.
Responsibilities:
Provide consultation to customers, supporting all stages of new customer onboarding - from understanding their unique needs, challenges, and goals to guiding them on standards for using our solutions to tackle their business challenges, solution design, user acceptance testing, and go live.
In accordance with the project plan, deliver the contracted products and services, applying Paradox's implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions
Collaborate with internal Paradox teams to deliver platform configurations and track progress towards timely completion of work
Complete configuration and testing for enterprise customer based on the requirements and design specifications for the customer
Work closely with Customer Success Managers/Directors to share knowledge and ensure a smooth transition into release and ongoing adoption
Contribute to large, complex implementation projects in collaboration with Implementation team members
Providing mentoring to team members and document processes for continuous improvement.
Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process.
About You
Basic Qualifications:
3-4+ years of experience managing SaaS software implementation projects in a SaaS environment
Extensive knowledge of the HR technology industry, including HCM, HRIS, ATS and CRM platforms
Experience administering/implementing software systems for companies with 2,500+ employees
Other Qualifications:
High attention to detail and strong conscientiousness in project delivery
Superb communication skills across multiple channels
Experience conducting discovery to understand client processes and difficulties
Excellent problem solving skills and the ability to develop and propose solutions that meet the client’s business needs
Available to travel up to 25% for client engagements
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
