Operational Resilience Project Manager

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Operational Resilience Project Manager
Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.
Technology at Mastercard
What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.
And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.
Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next.
About the role
The Operational Resilience team aim to protect Mastercard's ability to operate in a world where disruption is no longer hypothetical but constant. In recent years, global outages have increased, impacting airlines, hospitals, financial institutions, and entire national grids. These events underscore a simple truth: in today's hyperscaler-dependent, always-on digital economy, resilience is competitiveness. At Mastercard, Operational Resilience exists to ensure the continuity of our Critical Services by setting consistent, enterprise-wide resilience requirements and partnering across products, technology, regions, and suppliers to drive compliance. We identify and mitigate resilience pain points, strengthen end-to-end service reliability, and embed robust frameworks and governance so that even in moments of extreme stress, Mastercard continues to perform.
The Role:• Drive end-to-end delivery of complex, multi-workstream resilience projects, establishing clear scope, structured plans, measurable milestones, and predictable execution across the organization.• Establish and lead strong governance of high priority resilience improvements, ensuring they are clearly defined, prioritized and track execution progress against mitigation actions• Provide executive-ready reporting and storytelling, distilling complex technical resilience risks into clear, concise progress updates, status summaries, and escalation recommendations.• Plan, coordinate, and facilitate regular governance ensuring high quality preparation, facilitation, tracking, and documented outcomes.• Engage with cross-functional stakeholders to drive decisions and maintain shared ownership of outcomes.• Ensure projects maintain strong evidence, documentation, audit-readiness, and traceability from requirement• Champion a "resilient by design" culture, embedding consistent standards into project execution and long term roadmaps.
All about you• Results-proven track record of exceeding goals and ability to operate with independence and autonomy• Demonstrated ability to balance the delivery of programs, project management and creative resourcefulness• Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan• Commitment to ethical, accountable, and transparent leadership• Experience in technology and the payments domain desirable• Highly developed presentation, facilitation, and communication skills (both verbal and written)• Proficient in Mastercard PowerPoint, Excel and Word• Politically savvy collaborator and consensus builder with a track record of bringing people together around a common cause• Bachelor's degree or higher in computer science or engineering or equivalent work or education-related experience • Experience in strategy, management or technology consulting
Equal opportunities considerations
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.