Front Desk Coordinator (In-Office, London)

Available Locations: London, UK
Description
The Places team at Cloudflare is searching for a stellar Front Desk Coordinator to be the first line of delight in our iconic London office. In this role, you'll be the first point of contact for employees, guests, and vendors, creating a welcoming, well-organized, and high-functioning workspace that reflects our culture and values.
You are friendly, outgoing, and patient with an obsession for organization and a knack for keeping it together in a (really) fast-paced environment. You're also a self-starter who's willing to do whatever it takes to help make the Cloudflare office a wonderful place to be for employees and guests alike.
You'll partner with teams across the region, support local events and programs, and help drive smooth daily desk operations with a hospitality mindset and strong attention to detail. This role is ideal for someone who thrives in fast-paced environments, loves solving problems, and takes pride in creating great experiences.
This role reports to the Regional Workplace Operations Manager
Key Responsibilities

• Ensure that the reception desk is covered at all times
• Greet and register guests, external visitors, vendors, and interview candidates
• Ensure that the reception desk and post room are neat, tidy, and stocked at all times
• Assist the London team with online and in-person enquiries
• Monitor office requests, chats and emails. Answer and act upon queries accordingly, and respond to all London office requests in a timely manner
• Collect and distribute mail and deliveries as well as send the occasional parcel
• Interface with catering, food, janitorial, maintenance, and security vendors as needed
• Help with event planning, setup, and teardown
• Participate in facilities/office operations planning meetings as needed
• Escalate site maintenance and security issues to the Maintenance Team, Physical Security Team, and Regional Operations Manager
• Provide general administrative support on an on-going basis, including remote admin coverage throughout EMEA when necessary

Requirements

• 2+ years of experience in reception, hospitality, executive support, or operations in a fast-paced environment
• Friendly, patient, and service-minded, with strong communication and interpersonal skills
• Detail-oriented and highly organized - no task is too small
• Experience supporting a growing office of 200+ employees
• Proven ability to juggle multiple projects
• Comfortable using Google Workspace and productivity tools
• Able to commit to being onsite full-time

Desired but not required

• First aid and fire marshal certification desired but not required (necessary training will be provided)
• Vendor/cost comparison experience
• Experience supporting offices across regions