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Manages daily hotel front office operations, including guest registration, service standards, room inventory, satisfaction monitoring, and issue resolution. Drives occupancy and revenue through upselling hotel services. Trains, coaches, and supervises front office team members while ensuring they understand hotel offerings and local attractions. Welcomes guests and fosters a positive, productive service environment.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
- Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
- Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
- Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
- Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Hilton Watford, England Office
Hilton Europe Regional Headquarters - Watford Office
Maple Court, Central Park, Reeds Cres, Watford WD24 4QQ, United Kingdom, Watford, United Kingdom, WD24 4QQ
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Assists with daily hotel front office operations, including guest registration, room inventory, service recovery, VIP arrivals, upselling, and guest satisfaction. Supervises and coaches front office team members, provides training on hotel services and local attractions, resolves guest concerns, and supports service standards, occupancy, and revenue goals.
Events • Food • Travel • Hospitality • Hotels & Resorts
Manages daily hotel front office operations, including guest service, registration, room inventory, service standards, and revenue initiatives. Supervises, coaches, and develops front office team members, monitors guest satisfaction, resolves concerns, promotes hotel services, and provides training on hotel offerings and local attractions. The role supports Hilton Watford during an upcoming refurbishment and transition.
Events • Food • Travel • Hospitality • Hotels & Resorts
Assists with daily front office operations, including guest service, registration, room inventory, VIP arrivals, and policy adherence. Monitors guest satisfaction, resolves concerns, supports upselling and revenue initiatives, and trains team members on hotel services. Supervises, coaches, and develops front office staff while helping maintain a positive, productive environment and consistently high hospitality standards.
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