Front of House Receptionist

Job Description:

Vacancy: Front of House Receptionist

Location: Bupa London Euston - 85 Hampstead Rd, London NW1 2PL (Occasional visit to other Bupa Centres in London)     

Permanent / Contract: 1 permanent position and 1 fixed term 12 month contract
Salary: £29,300 per annum, plus Bupa Benefits

Hours: Full time / 40 Hours per week – Shifts are Monday to Friday (with the occasional Saturday) covering various shifts 7am-8pm

We make health happen

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

To ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. To contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.

You’ll help us make health happen by

• Greeting and welcoming customers
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing emails
• Maintaining a well-presented reception and waiting areas
• Ensure all customers have the correct paperwork to support their visit
• Ensure all customer details are correct, customers have arrived, appointments booked, changed, and rescheduled, where applicable
• Collect post, open, date stamp, distribute, and post outgoing post
• Working as part of a team
• Ensure compliance with the business Quality Management System

Key Skills / Qualifications needed for this role

• Excellent communication skills both written and verbal
• Deliver an outstanding customer service by being friendly and welcoming
• Well organised, reliable and have a proactive attitude
• Computer literate
• Knowledge of medical terminology (desirable)

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our of customers, patients and staff are safe.  All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

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