Front of House Receptionist

Job Title

Job Description Summary

Job Description

Front of House Receptionist

London & surrounding areas

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 52,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world.  

Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.  

The Front of House Receptionist is responsible for delivering a professional, welcoming, and efficient front-of-house service to all visitors, staff, and contractors.

As the first point of contact, the role supports the day-to-day operation of reception, including visitor management, meeting room coordination, and general administrative duties, ensuring a consistently positive on-site experience.

Key Responsibilities:

• Deliver day-to-day front-of-house services, ensuring a professional, welcoming, and efficient experience for all visitors, staff, and contractors
• Provide front desk support, including greeting visitors, managing enquiries, and handling incoming calls and emails
• Manage meeting room bookings, setup, reset, and support to ensure spaces are prepared to required standards
• Maintain cleanliness, presentation, and readiness of all reception and front-of-house areas
• Accurately record visitor and contractor details, ensuring compliance with site procedures
• Provide administrative support including mail handling, deliveries, and general office tasks
• Assist with audiovisual setup and troubleshooting for meetings and events
• Coordinate with Facilities, Events, Housekeeping, and other teams to support site operations
• Respond promptly to requests and resolve queries using site knowledge and internal resources
• Provide local information and support to visitors, including directions and general assistance
• Support mailroom operations including handling incoming and outgoing post as required
• Escalate issues and service concerns to the Lead Receptionist or management team where necessary
• Adhere to all health, safety, and security procedures when carrying out duties

Office Facilities & Service Support

• Ensure the consistent availability and presentation of snacks, beverages, and front-of-house amenities
• Support accessibility across the site, assisting individuals with specific requirements where needed
• Manage postal and courier services (receipt, distribution, and collection), ensuring smooth day-to-day operation
• Maintain positive working relationships with vendors, supporting service delivery and response times

Maintaining a Safe, Secure & Comfortable Environment

• Support the implementation of visitor management procedures, ensuring compliance with site protocols
• Communicate site rules and visitor requirements clearly upon arrival
• Monitor access control and ID badge usage, escalating any issues to security as required
• Assist in ensuring all building occupants follow visitor hosting procedures
• Support response to incidents by directing individuals to appropriate assistance, including medical support where needed

Meeting & Collaboration Space Management

• Coordinate the booking of meeting rooms and collaboration spaces, ensuring reservations are confirmed
• Set up and prepare meeting rooms in line with user requirements
• Reset rooms after use to the required standard or next configuration
• Maintain cleanliness and readiness of all spaces for subsequent use
• Provide meeting support, including assistance with AV setup and basic troubleshooting
• Respond promptly to requests during meetings and events, including refreshments and materials

Front-of-House Support

• Act as the first point of contact for occupants and visitors, providing information and assistance
• Deliver a professional, welcoming, and approachable front-of-house presence
• Respond to queries promptly and accurately, using site knowledge and internal contacts
• Maintain awareness of site operations to support efficient issue resolution

Visitor Reception & Coordination

• Welcome and greet all visitors in a professional and courteous manner
• Coordinate with hosts ahead of visits to ensure a smooth check-in process
• Support the registration process, including issuing visitor passes and confirming attendance
• Anticipate visitor needs and support pre-arrival planning where possible

Relationship Management

• Maintain positive working relationships with occupants, vendors, and key stakeholders
• Support effective communication between teams to enable smooth day-to-day operations

Mailroom Duties (as required):

• Provide cover for the mailroom when necessary
• Sort and distribute incoming mail and deliveries in accordance with site protocols
• Arrange courier collections and process outgoing mail (including franking and documentation)
• Liaise with building occupants to ensure timely and accurate mail services

Working Hours

• Hours of work alternate between 7.30am – 4.30pm and 8am – 5pm

Qualities and Personal Attributes: Essential (unless noted as Desirable)

Qualifications

• Proven relevant experience if no formal higher education

Knowledge

• Health & Safety legislation relevant to FM industry

Skill and Experience

Essential:

• Proven experience in a customer-facing role, ideally within facilities or hospitality
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Confidence working independently and taking initiative
• Proficient in Microsoft Office and other workplace systems

Desirable:

• Knowledge of Health & Safety regulations relevant to facilities environments
• Previous experience handling executive-level stakeholders

Personal Attributes

• Professional and presentable at all times
• Friendly, approachable, and confident in dealing with people at all levels
• Proactive, reliable, and capable of managing a varied workload
• Calm under pressure with a solution-focused mindset
• Strong sense of responsibility and a team-player mentality

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.