We’re growing our Customer Risk Assessment (CRA) capability as part of a major transformation programme designed to strengthen how we detect, assess, and manage financial crime risk.
Sitting within our analytics and financial crime change function, this role plays a key part in maintaining and uplifting the CRA methodology that underpins how we understand customer behaviour and risk. You’ll help design, build, and implement enhancements to our CRA models that ensure we make smarter, more accurate risk decisions across our customer base.
Your work will directly influence how we protect our members, improve risk coverage, and support smoother journeys as we transition to new platforms, helping safeguard both the bank and the people who rely on us every day.
We are happy to consider flexible working approaches to help you perform at your best.
This is an 12 month Fixed Term Contract.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be quarterly at either our Northampton or Manchester office. If your application is successful, your hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
ResponsibilitiesWhat you’ll be doing
A typical day in this role involves working hands‑on with data from multiple systems, supporting the effective design and functionality of our CRA methodologies. You’ll spend time defining risk-based methodology developments and coding, tuning, and optimising CRA logic, using a solid understanding of SAS functionality/capabilities to support this.
You’ll help develop and document updated CRA methodology, run workshops to set and calibrate customer‑risk thresholds, and carry out model testing, validation, and performance checks.
In addition, you’ll adapt scripts, support integration work, and ensure the logic transitions smoothly regardless of the specific integration technology. You’ll also manage key governance steps and present clear analytical insights to senior stakeholders.
About you
For this role, you will have:
Strong analytics experience in financial crime, risk modelling, or customer risk scoring
Extensive coding proficiency in SAS, with additional skills in SQL or Python
Ability to run model build, tuning, and testing cycles
Experience developing or enhancing risk assessment methodologies
Strong understanding of data quality assessment and variable/threshold calibration
Excellent communication skills and confidence in facilitating workshops
Ability to operate across governance, policy, analytics, and transformation teams
Previous experience supporting integration activities
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
QualificationsThe extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
