Role: Finance Administrator
Location: London, campus based
Salary: £28,000 – £32,000
Who You Are
You are an organised and tactful finance administrator with strong communication skills, confident in managing student accounts, resolving payment queries and maintaining accurate records
About Us
Regent College London is a leading independent higher education provider, offering flexible and inclusive learning across multiple London campuses. We are student-focused, digitally forward, and committed to academic excellence.
The Role
Support students with tuition fee queries and payments, manage account caseloads, follow up outstanding balances, maintain accurate records and escalate complex cases.
Key Responsibilities
Manage an allocated caseload of tuition fee accounts across domestic and international cohorts.
Contact students promptly by email, telephone and face-to-face meetings regarding outstanding fees, funding delays, missed payments and required actions.
Provide clear and accurate information on tuition fees, payment methods, deadlines, instalment arrangements and account balances.
Issue approved payment reminders, statements, notices and follow-up communications within agreed timescales.
Maintain complete and accurate account notes, funding status, contact history, promised payment dates and escalation records.
Record and reconcile payments and funding receipts in the relevant finance and student record systems, escalating discrepancies promptly.
Identify failed or cancelled payment arrangements and take timely follow-up action in line with policy.
Refer complex, disputed, vulnerable or high-risk cases to the Senior Finance Administrator or relevant specialist team.
Work with Finance, Student Finance Operations, Registry, Admissions, Enrolment and Student Support colleagues to resolve student account issues.
Prepare routine caseload, aged debt, contact and payment reports for review by the Senior Finance Administrator.
Maintain confidentiality and comply with data protection, consumer protection, student funding and institutional requirements.
Essential:
Experience in credit control, accounts receivable, finance administration, customer service or a comparable administrative role.
Confident user of Microsoft Excel, Outlook and record-management systems; finance or student record system experience is advantageous.
Clear written and verbal communication with confidence handling sensitive telephone and face-to-face conversations.
Able to manage a busy caseload, meet deadlines, follow procedures and maintain accurate records.
Professional, persistent, tactful and able to remain calm when discussing outstanding payments or funding problems.
The postholder must handle student and financial information confidentially and comply with data protection, finance, student funding and institutional requirements.
The role requires regular campus attendance and direct engagement with students and colleagues.
Desirable:
Experience supporting students or customers with financial queries, applications or payment issues.
Good general education; a finance, accounting, business or administrative qualification is advantageous.
What We Offer (some benefits subject to completion of successful probation)
Health Benefits
Life Assurance Plans
Salary Sacrifice Schemes (Pension, Cars, Cycle to Work)
Annual Leave & Holiday Benefits (Buy Holiday, Additional Christmas Leave & Carry Over Leave)
Employee Assistance Plan (EAP) & 24/7 Access to GPs
Employee Discounts (Gym, Shopping, Cinema)
Working Hours & Flexibility
40 hours per week
Full-time, 12 month fixed-term contract
Regent College London London, England Office
London, United Kingdom
