Field Sales Excellence Lead
SumUp is a leading financial technology company that empowers small businesses to succeed in a digital world. Over 4 million businesses rely on SumUp to get paid. Our innovative point-of-sale (POS) and card reader solutions provide seamless payment processing, inventory management, and business analytics, enabling merchants to focus on what they do best. With a range of in-house solutions, from best-in-class card readers and point-of-sale software to other services such as kiosks, business accounts, invoicing software, and lending services, SumUp is a one-stop digital partner for today’s growing small merchants.
We're seeking a dynamic and strategic Field Sales Excellence Lead to build, launch, and scale our field sales processes across multiple regions. This critical role will partner closely with Heads of Sales and RevOps teams to drive sales effectiveness and ensure alignment with revenue goals. You will be instrumental in optimising our sales engine, from forecasting and planning to talent acquisition, enablement, and ongoing performance management. This is a high-impact opportunity to shape the future of our field sales organisation.
What you’ll do:
- Sales Planning & Forecasting: Lead the development of bottom-up sales plans in collaboration with Heads of Sales, contributing to accurate commercial forecasting exercises.
- Talent Acquisition & Enablement Alignment: Partner with Talent Acquisition and Sales Enablement teams to ensure alignment with bottom-up plans, focusing on hiring the right talent in the right territories and equipping them for success.
- Sales Process Optimisation: Develop and implement standardised field sales processes, including MBR (Monthly Business Review) rollout and support for Hub Level Reviews in each geography. Define the sales hiring funnel and collaborate with Analytics to create the necessary reporting and dashboards to track key metrics and drive continuous improvement.
- Sales Toolkit Development: Collaborate with the Sales Enablement team to create market-specific field sales toolkits, encompassing compelling materials, content, sales pitches, and competitive displacement proposals
- Market Research & Competitive Analysis: Conduct merchant audits to gain deep insights into merchant needs and preferences. Perform competitive benchmarking and develop effective counter-strategies.
- Customer Success Collaboration: Partner with the Customer Success team to ensure seamless onboarding of new merchants and drive retention of existing customers.
- Contract Negotiation & Legal Partnership: Partner with Legal to finalise contract structures for self-employed representatives and performance-driven contracts for FTEs in all markets.
You’ll be great for this role if
- You have related experience within a sales environment or a consulting background with exposure to fast sales cycles
- Experience building, leading, and navigating through change in large sales organisations (100+)
- SME-related industries, such as payments, hospitality, travel, etc.
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
- You thrive in entrepreneurial environments with ambitious goals and ambiguous processes
- You have strong communication and interpersonal skills to build relationships with sales and cross-functional teams
Why you should join SumUp
- We’re a truly global team of 3000+ people from 93+ countries, spread across 4 continents
- Competitive salary package and virtual stock option programme
- You’ll receive a budget for your individual development, attending conferences and external training.
- We offer a corporate pension scheme, 28 days’ paid leave, free yoga classes, and other great benefits.
- You can truly create your own path here and help us shape the future for small merchants.
About SumUp
We believe in the everyday hero.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a ‘team-first’ attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
SumUp London, England Office
16-20 Short's Gardens, London, United Kingdom, WC2H 9US
