Facilities Manager

Facilities Manager - UK (London)
Location: London (5 days per week, office-based)
Scope: London HQ + oversight of UK locations
About the Role
At Morningstar, our workplace is more than just a place to work, it's where our people connect, collaborate, and bring our purpose to life. We're looking for a hands-on, high-impact Facilities Manager to lead our London office and help shape the day-to-day experience of our colleagues across the UK.
This is not a desk-based role. You'll be the heartbeat of the office, visible, approachable, and always a step ahead. From resolving issues before they become problems, to creating an environment people genuinely enjoy being in, you'll play a key role in making the office feel seamless, welcoming, and high performing.
You'll combine operational excellence, strong stakeholder relationships, and a passion for workplace experience to deliver a workplace that reflects Morningstar's values of transparency, independence, and continuous growth. Whether it's keeping the basics running flawlessly or driving meaningful improvements, this is a role for someone who takes pride in the detail and thrives on making things better.
Key Responsibilities:
Workplace & Operational Leadership

• Lead the day-to-day operational delivery of Facilities and Workplace services across the London office, ensuring a consistently high standard.
• Be a visible and approachable presence, acting as the primary point of contact for workplace matters.
• Create a workplace experience that is welcoming, inclusive and high performing, with a focus on colleague wellbeing and productivity.
• Foster a "one team" culture across internal teams and service partners.

Facilities Management & Service Delivery

• Ensure all hard and soft FM services are delivered in line with SLAs, KPIs, and agreed standards.
• Proactively manage planned and reactive maintenance, intervening where necessary to maintain service quality.
• Oversee vendor and supplier performance, driving accountability, service excellence, and continuous improvement.
• Manage landlord and managing agent relationships, ensuring service charge delivery aligns with expectations.
• Conduct regular site inspections, audits, and performance reviews.

Health, Safety & Compliance

• Own and oversee statutory compliance and H&S performance, ensuring adherence to all UK regulatory requirements.
• Support and lead activities such as:
• Fire safety and evacuation procedures
• Risk assessments and audits
• Incident management and investigations
• Ensure a safe, secure, and compliant workplace environment at all times.

Workplace Experience & Community

• Act as the face of the workplace, setting the tone for service delivery and colleague experience.
• Drive initiatives that enhance:
• Employee engagement
• Workplace culture
• Collaboration and community
• Coordinate workplace events, initiatives, and feedback forums.
• Continuously seek opportunities to improve the working environment through feedback and observation.

Financial & Commercial Management

• Manage and monitor Facilities budgets, ensuring cost control and value for money.
• Review and approve spend, supplier costs, and recharges with commercial awareness.
• Support forecasting and budget planning processes.
• Identify opportunities for efficiency savings and service enhancements.

Oversight (UK Offices)

• Provide oversight and support to UK offices, ensuring alignment with Morningstar standards.
• Build strong relationships with local stakeholders and service providers across the portfolio.
• Support mobilisations, projects, and workplace improvements across multiple locations.
• Travel occasionally as required.

Sustainability & Continuous Improvement

• Support and drive sustainability initiatives, including waste, energy, and environmental performance.
• Contribute to reporting and improvement initiatives aligned to Morningstar's environmental goals.
• Embed a culture of continuous improvement, identifying and implementing better ways of working.

Incident & Business Continuity Management

• Support and coordinate incident response and escalation management.
• Contribute to and maintain business continuity and resilience planning.
• Act as a calm and reliable lead during operational disruptions.

Skills & Experience

• Proven experience in Facilities Management within a corporate office environment.
• Strong knowledge of both hard and soft services delivery.
• Experience managing suppliers, stakeholders, and multi-site operations.
• Demonstrable experience in H&S compliance and workplace operations.
• Experience with budgeting, reporting, and commercial decision-making.
• Hands-on, proactive, and solutions-focused - willing to roll up sleeves and lead from the front.
• Strong relationship management and influencing skills.
• Excellent organisational skills with the ability to manage multiple priorities across locations.
• Calm under pressure with strong problem-solving capability.
• Commercially aware with good attention to detail.
• Passionate about delivering an exceptional workplace experience.

Qualifications (Desirable)

• IWFM qualification (or equivalent)
• IOSH / NEBOSH (or equivalent H&S certification)

Measures of Success

• High levels of employee and stakeholder satisfaction
• Strong supplier performance and SLA/KPI delivery
• Full compliance and audit readiness
• Effective budget management and cost control
• Continuous improvement of workplace experience and operations

Why This Role Matters
This role is central to how our people experience Morningstar day to day.
You won't just be managing a building, you'll be shaping an environment where people can do their best work, feel supported, and genuinely enjoy being in the office. From the small details that make a difference each day, to the bigger improvements that elevate the workplace over time, your impact will be both immediate and lasting.
It's an opportunity to take real ownership, build strong relationships across the business, and influence how our workplace evolves, not just in London, but across the UK.
If you're someone who takes pride in creating great environments, thrives on being at the centre of things, and enjoys rolling up your sleeves to make things happen, this role offers the platform to do exactly that.
Base Salary Compensation Range
Bonus Target:
12.5% Annual
We expect the compensation and target bonus for this role to fall within the stated range. The specific compensation offered will depend on the candidate's qualifications, experience, and other job-related factors.
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
U99_MstarUKLtd Morningstar UK Ltd. Legal Entity