BrainStation

Experience Coordinator

Posted 3 Days Ago

Be an Early Applicant

London, Greater London, England

Junior

London, Greater London, England

Junior

The Experience Coordinator is responsible for ensuring a seamless and exceptional experience for instructors, speakers, and learners at BrainStation. This includes coordinating events, managing logistics, tracking feedback, and enhancing the student experience through continuous improvement and community-building initiatives.

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Experience Coordinator

The Experience Coordinator is responsible for delivering an exceptional, seamless experience for our courses and events. Instructors, speakers and learners will be in contact with you on a daily basis as they move through their experience with BrainStation. Your role is to support them throughout this process to ensure excellent communication, organisation and support throughout their BrainStation experience.

Responsibilities

Work with the Experience lead to execute the best experience for BrainStation courses and events
Resource event panelists for weekly BrainStation events, building connections with industry experts
Coordinate logistics with campus operations and marketing teams for both in-person and online experiences
Identify opportunities to improve the student experience and course delivery process with a continuous improvement mindset
Track and report data and feedback to measure course and event success
Conduct student onboarding and course preparation to ensure a smooth handoff to instructors for course delivery
Collaborate in creating programs and strategies that build the BrainStation community, for both industry experts and students
Participate in the tech community and build the BrainStation brand beyond the campus

Requirements

Bachelor’s degree or equivalent experience
2-3 years experience in a customer or client facing role
Strong attention to detail
Thrives in a fast-paced environment
Willing to try new things and pivot as needed
Professional verbal and written communication skills, including public speaking experience
A dedication to providing the best customer service and experience
Willingness to help out where needed in all facets of the organization
A passion for learning new skills

Perks and Benefits

Comprehensive Health & Wellness Benefits Package
Retirement Planning
Parental Leave Program
New Device Allowance
Socials, Outings & Retreats
Culture of Learning & Development
Flexible Working Hours
Work from Home Flexibility

About BrainStation

BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.

Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.

BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.
#LI-Hybrid

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