Exhibitor Relations Manager

Who We Are:

Frieze is the world’s leading platform for modern and contemporary art, dedicated to artists, galleries, collectors and art lovers alike. Frieze comprises three magazines – frieze, Frieze Masters Magazine and Frieze Week – and five international art fairs – Frieze London, Frieze Masters, Frieze New York, Frieze Los Angeles and Frieze Seoul. In October 2021, Frieze also launched No.9 Cork Street, a permanent space for visiting international galleries in the heart of Mayfair, London. Frieze is part of the IMG network.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

Frieze is the world’s leading platform for modern and contemporary art, dedicated to artists, galleries, collectors and art lovers alike. Frieze comprises three magazines – frieze, Frieze Masters Magazine and Frieze Week – and seven international art fairs – Frieze London, Frieze Masters, Frieze New York, Frieze Los Angeles, Frieze Seoul, The Armory Show and EXPO Chicago. Legacy art fair brands The Armory Show and EXPO Chicago were acquired by Frieze in September 2023. In October 2021, Frieze also launched No.9 Cork Street, a permanent space for visiting international galleries in the heart of Mayfair, London. Frieze is part of the IMG network.

Frieze are seeking an Exhibitor Relations Manager to be the contact point for exhibitors throughout the year and to be responsible for all administrative and technical aspects of their participation in the fair.

Key Responsibilities: 

Be the primary contact for galleries for all aspects relating to their participation in the fair:

• Manage applications launch, process and analysis
• Organise and attend selection committee meeting 
• Release application results and coordinate subsequent meeting
• Support with fair floor plan process and release fair layout to exhibitors
• Coordinate and launch Exhibitor Manual
• Manage stand plan processing: advise exhibitors on all stand related queries, working closely with Production team and stand builders
• Coordinate print and online material for exhibitors in the lead up to and during the fair
• Prepare for exhibitor onsite experience and maintain high quality customer service
• Manage onsite Exhibitor Desk and temporary staff team
• Coordinate post-fair communication and contribute to post-fair debriefs

Liaise with other departments in the organisation of the fair:

• Manage and develop digital platforms including Sugar CRM and the Frieze Portal with Digital and Data teams
• Supply information to the Content and Press teams to be included in fair promotional material 
• Proof-read exhibitor sections of the fair promotional material
• Coordinate all gallery invoicing with Finance department 
• Support Directors and curators with gallery cultivation, research, travels and expenses
• Coordinate production of all curated sections

Liaise with Production department and contractors for exhibitor-related areas:

• Communicate general exhibitor needs and relay specific exhibitor data to Production department and contractors
• Work alongside Production team to ensure that the contractors’ work is up to the requirements of the exhibitors and fair organisers
• Mediate between exhibitors and contractors before and at the fair
• Escalate disputes between contractors and exhibitors before/at the fair 

Contribute to the team processes and development:

• Maintain fair budget and timeline
• Coordinate internal teams to deliver exhibitor relations
• Maintain department procedures 
• Manage Exhibitor Relations Assistant
• Contribute to department processes improvements
• Visit galleries and other art fairs for research
• Maintain accurate information on other art fairs
• Undertake research for new projects as requested

Please Note e.g. shift(s)/ unsocial hours/ travel etc

• International travel required, to attend Frieze fairs and meet clients / prospects 
• Flexibility and longer hours often required

Person Specification

Knowledge and Experience

Mandatory

• Solid experience working with art galleries and other client-facing development experience 
• Knowledge of the art world
• Ability to work under pressure
• High attention to detail
• Experience working with multiple stakeholders
• Team player, proactive and enjoys problem solving
• Experience delivering complex and ambitious projects
• Experience handling difficult conversations with clients and colleagues 
• Korean speaking in desirable 

Skills and Abilities

Mandatory

• Exceptional communication skills, both written and verbal
• Innate high standards and extreme concern for quality
• Highly organized and proactive 
• Exceptional people management skills 

Our Diversity & Inclusion Statement

Frieze unites people in our love of the arts. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we are committed to practicing anti-discrimination including race, gender identity, sexual orientation and disability, together with artists, writers and cultural practitioners from all backgrounds. There is still much work to be done to address systemic inequality and discrimination within the arts and culture industry, and we are dedicated to making progress to both within our own organization and the art world at large.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices. Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.