Exhibitor Relations Manager, Frieze

What You'll Do:

Be the primary contact for galleries for all aspects relating to their participation in the fair:

• Manage applications launch, process and analysis

• Organise and attend selection committee meeting 

• Release application results and coordinate subsequent meeting

• Support with fair floor plan process and release fair layout to exhibitors

• Coordinate and launch Exhibitor Manual

• Manage stand plan processing: advise exhibitors on all stand related queries, working closely with Production team and stand builders

• Coordinate print and online material for exhibitors in the lead up to and during the fair

• Prepare for exhibitor onsite experience and maintain high quality customer service

• Manage onsite Exhibitor Desk and temporary staff team

• Coordinate post-fair communication and contribute to post-fair debriefs

Liaise with other departments in the organisation of the fair:

• Manage and develop digital platforms including Sugar CRM and the Frieze Portal with Digital and Data teams

• Supply information to the Content and Press teams to be included in fair promotional material 

• Proof-read exhibitor sections of the fair promotional material

• Coordinate all gallery invoicing with Finance department 

• Support Directors and curators with gallery cultivation, research, travels and expenses

• Coordinate production of all curated sections

Liaise with Production department and contractors for exhibitor-related areas:

• Communicate general exhibitor needs and relay specific exhibitor data to Production department and contractors

• Work alongside Production team to ensure that the contractors’ work is up to the requirements of the exhibitors and fair organisers

• Mediate between exhibitors and contractors before and at the fair

• Escalate disputes between contractors and exhibitors before/at the fair 

Contribute to the team processes and development:

• Maintain fair budget and timeline

• Coordinate internal teams to deliver exhibitor relations

• Maintain department procedures 

• Manage Exhibitor Relations Assistant

• Contribute to department processes improvements

• Visit galleries and other art fairs for research

• Maintain accurate information on other art fairs

• Undertake research for new projects as requested

You Have These:

• At least 2 years’ experience in the Arts/Events industry

• Strong communication skills

• Ability to work under pressure and work collaboratively as part of a team

• Extremely organised with excellent time management skills

• Ability to mediate between multiple stakeholders in a diplomatic manner 

• Strong leadership skills

• Solution oriented

• Experience managing budgets

• Experience managing databases and CMS platforms

Working Conditions:

12 month Maternity Cover, London Surrey Street

Mon-Fri, 10am-6pm