Executive Tech Support Lead

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question. 

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.  

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special. 

About the role 

Key purpose of the role is to deliver high-quality and reliable tech services to the Haleon Executive Team and Board. The role requires a strong understanding of the exec team's technology needs and preferences, as well as the ability to resolve issues quickly and effectively. 

You will work closely with the exec team and their assistants, as well as colleagues across the IT function, to ensure a smooth and seamless experience with technology across the globe. You will also provide feedback and suggestions for improvement to the digital workplace team and beyond, who are responsible for the overall employee experience with technology. 

The role will give you a unique opportunity to interact with and support the exec team, as well as to learn from and contribute to the digital workplace strategy and initiatives. You will be involved in a variety of activities within the role and the organisation, such as: 

Key responsibilities 

• Ensure the exec team has reliable and secure access to the technology tools and platforms they need to communicate, collaborate, and the information required to make decisions effectively across the globe. 

• Troubleshoot and resolve any technical issues or requests that the exec team or their assistants may have, using a proactive and customer-focused approach. 

• Provide training and guidance to the exec team and their assistants on how to use the technology tools and platforms effectively and efficiently and keep them updated on any changes or enhancements. 

• Monitor and evaluate the performance and user feedback of the technology tools used by the exec and provide input and suggestions to the tech team for improvement and innovation. 

• Build and maintain strong relationships with the exec team and their assistants, as well as colleagues across the IT function and other relevant stakeholders, to ensure alignment and coordination of technology support and services. 

• Lead and manage a team of exec tech support specialists, who are in different regions and time zones, and ensure they deliver high-quality and consistent service to the exec team. 

Qualifications and skills 

Essential 

We are seeking candidates with  

• Experience leading an Exec support team in a large organisation 

• Exceptional analytical, problem solving and making critical decisions. 

• Hands-on knowledge and extensive technical expertise with Digital Workplace technology including the Microsoft 365 suite, Adobe Suite, Audio-Visual rooms, as well as Cisco & Teams meeting spaces,  

• At least 10 years of experience in deskside support positions, ideally at an executive support level  

• Excellent communication and interpersonal abilities, ability to influence decision making. 

Preferred 

• Detail orientated with a focus on quality and security. 

• Proven ability to work effectively in cross functional teams. 

• Leading a global team  

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.  

Diversity, Equity and Inclusion  

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. 

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.