Your role
The Executive Briefing Centre Manager is responsible for leading the strategy, execution, and continuous improvement of the company’s Executive Briefing Centre, delivering high‑impact, tailored engagements for senior‑level customers and prospects. This role partners closely with sales, product, and executive leadership to design and facilitate briefings that align to business outcomes, influence pipeline, and strengthen customer relationships, while managing all aspects of the EBC experience from content and logistics to metrics and reporting.
This position reports to the MD of the region. They work with and build relationships with the Solutions Engineering, Sales , Design and Construction EMEA Operations and global teams to ensure the success of the unit.
What you’ll do
Oversee all aspects of the operation of the briefing centre. Ensuring excellent Customer experience liaising with sales and marketing to tailor each visit. Suggesting improvements, changes where necessary.
- Maintain and consistently add to knowledge and skill base through internal and external training, continuing education and professional associations
- Provide thorough documentation feedback on customer experience.
- Maintain a high level of compliance and health and safety
- Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations
- Receive, triage and action incoming phone calls, emails and portal tickets from internal and external customers
- Primary liaison between sales/marketing/Senior Management.
- Product management and technical knowledge.
- Ensuring all aligned on messaging, customer expectations and DLR desired outcome for each briefing.
- Track results and satisfaction of customers. Give feedback
What you’ll need
- Excellent knowledge of the products and business values.
- Proven communication record and experience of working with C-level executives.
- Manage visit expectation through effective questioning and listening
- Experience working in a data centre or executive briefing centre
- Experience providing customer service to internal and external customers
- Excellent written and oral communication skills, able to engage with colleagues and customers and diffuse difficult situations
- Ability to multi-task and prioritize job requirements
- Discipline and commitment to meet deadlines
- Self-motivated and able to work on issues independently with limited supervision
- Effective organizational skills and attention to detail
- Basis skills with Microsoft Operating Systems, Office Suite and Visio.
- Good level of English both written and spoken
- CRM systems knowledge
- Problem solving
- Ability to work under pressure
- Event and hospitality experience with large scale events and high profile outcomes
About Us
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
Safely powering progress
Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Top Skills
Digital Realty London, England Office
40 Gracechurch Street, London, United Kingdom, EC3V 0BT
