Leads regulatory examinations, audits, and compliance testing engagements for client onboarding and documentation services. Coordinates planning, fieldwork, information gathering, validation, written responses, reporting, issue escalation, and remediation. Partners with compliance, legal, audit, controls, and operations teams while tracking risks and engagement status. Requires strong knowledge of KYC and AML controls, advanced Excel skills, stakeholder management, and clear evidence-based communication.
Be the person teams rely on when regulators and auditors need clear, accurate answers fast. You will lead high-visibility reviews across client onboarding and documentation services, bringing structure to complex, time-sensitive requests. You will coordinate partners, validate information, and translate details into crisp written responses. This role is ideal if you enjoy accountability, strong stakeholder engagement, and disciplined execution.
As an Exam Management Control Manager in Client Onboarding and Documentation Exam Management, you lead regulatory, audit, and compliance testing engagements and help ensure our onboarding and documentation processes stand up to scrutiny. You partner with compliance, legal, audit, controls, and operations teams to coordinate requests, gather and validate information, and deliver clear, consistent written responses. You identify themes across engagements and support remediation efforts that strengthen controls and execution.
Job responsibilities
- Manage a portfolio of regulatory examinations, audits, and compliance monitoring and testing engagements
- Coordinate engagement planning, fieldwork, and post-engagement follow-up activities
- Review incoming requests and drive timely, accurate, well-supported responses
- Prepare, quality-check, and present materials requested by regulators, auditors, and other reviewers
- Draft clear written responses using validated inputs and subject matter expertise
- Partner with compliance, legal, audit, controls, and operations teams to gather and verify information
- Track request intake, status, risks, and issues, escalating as appropriate
- Deliver management reporting and engagement updates to stakeholders
- Maintain awareness of key data sources, platforms, and end-to-end data flows used to support responses
- Identify trends across engagements and support remediation planning and execution
- Apply established protocols and documentation standards to strengthen engagement discipline
Required qualifications, capabilities, and skills
- Bachelor’s degree or equivalent practical experience
- Experience supporting regulatory reviews, audits, or compliance testing in financial services
- Knowledge of Know Your Customer and Anti-Money Laundering requirements and related controls
- Ability to manage multiple workstreams, reprioritize quickly, and deliver under tight deadlines
- Strong written communication skills, including drafting clear, evidence-based responses
- Strong stakeholder management skills across functions and seniority levels
- Demonstrated ability to identify issues, assess impact, and escalate appropriately
- Advanced Microsoft Excel skills for reviewing and validating management information
- Proficiency with Microsoft Office tools, including Outlook, Word, and PowerPoint
- Comfort working with data sources and databases, including checking data for completeness and accuracy
Preferred qualifications, capabilities, and skills
- Experience communicating directly with external regulators
- Experience leading exam management or engagement coordination for regulatory and audit reviews
- Background in internal audit, external audit, consulting, or public accounting
- Experience building repeatable management reporting and engagement tracking routines
- Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives
- Familiarity with onboarding operations, documentation services, or similar control environments
- Strong presentation skills, including executive-ready summaries and status updates
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
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